大象传媒

Over 13 million parcels will be delivered today but some people will find their parcels are either late, stolen or won't turn up at all.

Our inbox is filled with people who are currently out of pocket. Rip Off Britain Presenter Louise Minchin is here with her guide to getting your money back, including the phrases to put in your complaints emails. She also explains why selecting a 'safe place' changes your rights.

To watch this with subtitles, go to 大象传媒 iPlayer and search for Morning Live from 07/03/25.