大象传媒

Queuing, or waiting in line, is close to being a national sport in the UK. We find out how orderly people are in other countries, such as Japan, when it comes to waiting their turn. "Dr Queue" - Dick Larson, Professor of Data, Systems and Society at the Massachusetts Institute of Technology, tells us how many years we'll spend queuing throughout our lives. Thankfully, therefore, Kelly Peters, behavioural psychologist and founder of BEWorks in Toronto, explains how to make waiting in line a better experience for everyone.

(Photo: a large queue. Credit: Getty Images.)