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Why is my Virgin Media recording greyed out?

Jane.Frydenlund — Tue, 04 Jul 2023 10:58:46 +0000

Why is my Virgin Media recording greyed out?

If the ��ý removes a channel, the recordings from this channel are made available for 12 months. If the channel removal is the decision of the supplier (e.g. Virgin Media) then the recording will be available for 3 months. Once the recording is greyed out, you will no longer be able to view this recording.

Jane.Frydenlund 04 July 2023

How do I turn off the voice commentary (Audio Description) happening over my picture?

Anonymous — Thu, 03 Oct 2019 13:48:41 +0000

How do I turn off the voice commentary (Audio Description) happening over my picture?

This is an accessibility feature called Audio Description. How you turn off Audio Description defers slightly depending on the platform you are using. Select the platform you use for instructions:

Virgin Media

��ý iPlayer

For instruction on how to turn off Audio Description on ��ý iPlayer, visit our FAQ - Can I remove audio description on ��ý iPlayer?

If you would like to learn more, check our Audio Description help guide

Anonymous (not verified) 03 October 2019

Why do I see duplicate channels in my Freeview Play EPG?

Jane.Frydenlund — Wed, 27 Sep 2023 16:30:14 +0000

Why do I see duplicate channels in my Freeview Play EPG?

On 7 June 2023 we were able to put ��ý One HD and ��ý Two HD in prime slots 1 and 2 for newer Freeview Play televisions when connected to the internet (we refer to these below as ‘qualifying TVs’).

Previously, ��ý One HD and ��ý Two HD were listed at slots 101 and 102 and, for most devices, that existing listing will continue to be duplicated (��ý One HD would be at slot 1 and 101, etc.)

For qualifying TVs, the standard definition versions of ��ý One and ��ý Two will be listed in 611 and 612 respectively.

Below is a list of television brands (and release years) for qualifying TVs which can process the swapping when the TV is connected to the internet.

Freeview Play platform ID, shown on Freeview Explore (channel 100)	TV Brand/s and Year of release	Qualifying TV? (i.e. will have duplicate listings in 100 slots)
EL21-A2K	Smart Tech, Bauhn, EKO – 2021
EL21-A4K	Smart Tech, Bauhn, EKO – 2021
HI21-2K	Hisense – 2021	No
HI21-4K	Hisense, Loewe (by Loewe) - 2021	No
HI22-962K	Hisense – 2022
HI22-964K	Hisense – 2022	No
HI22-99	Hisense – 2022
HI23-96	Hisense – 2023
LG22-F22	LG – 2022
LG22-K8AP	LG – 2022
LG22-K8HP	LG – 2022
LG22-K8LP	LG – 2022
LG22-LM21AN	LG – 2022
LG22-O22	LG – 2022
LG23-K8HPP	LG – 2023
LG23-K8LPN	LG – 2023
LG23-LM21ANN	LG – 2023
LG23-M23	LG – 2023
LG23-O22N	LG – 2023
MTC21-A2K	JVC – 2021
MTC21-A4K	JVC – 2021
P20-4K	Panasonic – 2020	No
P20-A	Panasonic – 2020	No
P21-4K	Panasonic – 2021	No
P22-4K	Panasonic – 2022	No
P23-4K	Panasonic – 2023
SO21-AT2K	Sony – 2021
SO21-AT4K	Sony – 2021
SO22-AT4K	Sony – 2022
TPV21-AM	Philips – 2021	No
TPV21-AT	Philips – 2021
TPV22-AM	Philips – 2022	No
TPV22-LN90	Philips – 2022
TPV23-LN76	Philips – 2023
TPV23-LN902K	Philips – 2023
TPV23-LN904K	Philips – 2023
UMC21-AT	Sharp – 2021
UMC22-2K	Blaupunkt, Bush, Polaroid, Sharp, Technika – 2022
UMC22-4K	Blaupunkt, Bush, Polaroid, Sharp, Technika - 2022
V20-MB180G31	Bush, Digihome, Hitachi, JVC, Panasonic, Toshiba - 2020
V20-MB180G32	Bush, Digihome, EGL, Luxor, Nordmende, Polaroid, Solas, Techwood, Toshiba, Walker - 2020
V20-MB181	Altimo, Bush, Digihome, EGL, Hitachi, JVC, Logik, Luxor, Medion, Mitchell & Brown, Nordmende, Panasonic, Polaroid, Techwood, Toshiba, Visitech, Walker - 2020
V21-AFTVBX	Amazon Fire TV - 2021
V21-AFTVJ	Amazon Fire TV - 2021
V21-MB185A	Mitchell & Brown, Panasonic, Toshiba - 2021

To check if your TV is qualifying, please go to channel 100 (the ‘Freeview Explore’ service) on your Freeview Play device and select “Get Help" from the "Help and Settings" section. In the bottom right hand corner of the screen, you will see a collection of numbers and letters which are the ‘Freeview Play platform ID’ – if that ID appears in the list above, then your TV should be able to process the swapping when connected to the internet.

It is worth noting that If you disconnect your TV from the internet, the enhanced channel listing will be lost and the listing will revert to ��ý One and ��ý Two in SD at the top of the EPG.

Jane.Frydenlund 27 September 2023

My cable picture is breaking up?

Anonymous — Fri, 25 Oct 2019 18:15:02 +0000

My cable picture is breaking up?

You should check all the leads that connect to your set top box and TV, one may have become loose. If you are still having problems we suggest you speak to your cable supplier.

Anonymous (not verified) 25 October 2019

What is Freely and what equipment do I need?

Jane.Frydenlund — Mon, 29 Apr 2024 10:16:06 +0000

What is Freely and what equipment do I need?

Freely is a new platform which allows you to stream your favourite live and on demand TV all in one place.

What equipment do I need to get Freely?

A Freely TV
An internet connection
A TV Licence
An aerial (optional) - without an aerial, you can still watch live Freely TV via your internet connection

In a landmark collaboration between Britain’s public service broadcasters – ��ý, ITV, Channel 4 and Channel 5 – Freely puts free TV front and centre of the streaming age. For the first time, UK audiences can stream live TV channels alongside on demand content for free via their Freely TV, removing the need for a dish or aerial.

For more information visit the Freely website

Help and FAQs are available on the Freeley website

Jane.Frydenlund 29 April 2024

Why are my subtitles blocking programme information and names?

Anonymous — Tue, 07 Apr 2020 16:05:03 +0000

Why are my subtitles blocking programme information and names?

In pre-recorded programmes where there are names or extra programme information that appear at the bottom of the screen, subtitles are placed in the lower third of the screen to avoid obscuring this.

With programmes with live content, such as News or Panorama, it is not known in advance if extra information will be displayed. With this in mind, subtitles are placed similarly as a precaution.

For sport, the subtitles are normally placed in the top left half of the screen in order to avoid blocking any sporting action. On some televisions this can block the score graphic. The ��ý has no control over this.

For those pre-recorded programmes where the subtitles are pre-prepared and pre-delivered, the default position is to place the subtitles at the bottom of the screen. We wouldn’t normally place subtitles in the middle of the screen for this type of content, unless there was a good reason to do so, i.e. a documentary may have someone talking with a name underneath, in which case we’d time the subtitles to briefly move up to avoid the name appearing and place subsequent subtitles at the bottom of the screen once the name disappeared. Or, as an example, if some significant plot action was happening in the lower part of the screen, we would endeavour to ensure this was not obscured by subtitles.

The ��ý have very clear guidelines on where to position subtitles; we are very aware of the needs of deaf and hard-of-hearing subtitle users and the importance of not covering up a speaker’s mouth or facial expressions.

Anonymous (not verified) 07 April 2020

RadioTeleswitching System (RTS)

Anonymous — Tue, 04 Jun 2024 10:20:03 +0000

RadioTeleswitching System (RTS)

Is the RadioTeleswitching System (RTS) being turned off?

The ��ý do not own the Radio Teleswitching System (RTS), we simply deliver the signal using our transmitter on behalf of the Energy Networks Association (ENA). The ��ý has a long-standing relationship with the ENA to transmit Radio Tele-switching data on 198kHz alongside the ��ý Radio 4 Longwave signal.

Ofgem is the regulator for the RTS system, for more information visit the Ofgem website

Energy regulator Ofgem has set binding annual installation targets for electricity suppliers to roll out smart and advanced meters to their remaining non-smart customers. Radio Teleswitch is being replaced as part of the smart meter rollout programme and to enable the programme to continue, the life of the Radio Teleswitching system has been extended through to June 2025.

What is Radio Teleswitching (RTS)?

Energy suppliers use the Radio Teleswitching System to switch electricity meters between different tariff rates at different times of the day. For example, this could be to send start and stop times to Economy 7, Economy 10, and storage heaters.

If you have any questions regarding Economy 7, Economy 10 storage heaters, moving to a smart meter, or Radio Teleswitch in general, please contact your energy supplier. You may also find information on the Energy Networks Association website helpful.

Anonymous (not verified) 04 June 2024

What percentage of programmes are subtitled?

Anonymous — Tue, 07 Apr 2020 16:10:03 +0000

What percentage of programmes are subtitled?

Our policy is to provide subtitles on 100% of programmes on our regulated channels – these subtitles will also be available on iPlayer. However, we don’t have any control over what happens in the set top box. Some boxes don’t retain the subtitles on recordings, also older Virgin Media boxes will not show subtitles on the iPlayer app due to limitations in the technology used.

Anonymous (not verified) 07 April 2020

I have questions about the Licence Fee, can you help?

Anonymous — Wed, 25 Aug 2021 16:35:02 +0000

I have questions about the Licence Fee, can you help?

All questions related to the ��ý Licence Fee should be directed to TV Licensing. They can be contacted via their website www.tvlicensing.co.uk or on 0300 790 6076

Anonymous (not verified) 25 August 2021

Why are my recordings ending early on my TiVo box?

Anonymous — Mon, 13 Sep 2021 10:40:02 +0000

Why are my recordings ending early on my TiVo box?

Virgin has a limited method of instructing the box when to start and end recordings, particularly with live or news programmes that could potentially overrun. A useful tip is to add 5 minutes to the start and/or end of your recordings. To do this, follow these instructions:

Press Home button on remote >
Help & Settings >
Settings >
Recordings >
Series Link+ and Recording Options >

Start recording and stop recording options are at the bottom of this page, a maximum of 5 minutes total (i.e. 1 minute early plus 4 minutes longer)

Anonymous (not verified) 13 September 2021