We use notifications to let you know when new episodes of your favourite shows are available. We鈥檒l also suggest programmes we think you鈥檒l like. Our suggestions come from what you love to listen to in the 大象传媒 Sounds app, and from how you interact with all our services linked to your 大象传媒 account.
How do notifications work for new episodes?
We will send a notification within 15 minutes of a new episode of a subscribed show becoming available on-demand. Tapping the notification will take you to the programme where you can select to listen to the latest episode.
If a new episode becomes available very late in the evening or overnight, we鈥檒l send the notification in the morning to let you know.
How do I switch notifications on or off?
There鈥檚 a variety of options around听where and how notifications are displayed on your phone or tablet. You can听manage these on your device:
Amazon Fire: Go to Settings > Sounds and Notifications > Manage notifications > 大象传媒 Sounds
Android: Go to Settings > Notifications > See all > 大象传媒 Sounds
iOS: Go to Settings > Notifications > 大象传媒 Sounds
Once you have enabled push notifications on the device, you can toggle them on and off in the 大象传媒 Sounds app. Go to My Sounds > Settings and select Notifications.
To stop getting notifications for a particular programme, you can unsubscribe to that programme. This won鈥檛 affect notifications for other subscribed shows, or recommendations.
Why am I not receiving notifications?
For new-episode notifications, check to make sure you鈥檙e subscribed to the show you鈥檙e interested in. For more information on subscribing, have a look here: How do I subscribe to a podcast or programme?
Check your 大象传媒 account settings to see if you鈥檝e switched off personalisation. You need to enable personalisation to receive notifications for 大象传媒 Sounds. Head to the Using the 大象传媒 website to find out how to check your personalisation settings.
听