Having problems with 大象传媒 Sounds streams on Alexa? Check the following page for more info: Why do 大象传媒 Sounds streams stop or cut out when listening on my Alexa device?
After following the steps in our Troubleshooting guide:
- Check that the language on your Amazon device is set to UK English. Open the Alexa app, then tap Settings > Device Settings. Select your Amazon device, then Language, and ensure UK English is the set language.听
- Head to Amazon's website for full troubleshooting steps to try:
大象传媒 Sounds skill issues
We are aware that there are some issues with the 大象传媒 Sounds skill. Some of these are easily fixed and answered, and others are out of our hands as Alexa skill producers.听
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1. I've followed the steps to link my account and I'm still unable to access 大象传媒 Sounds content. What can I do?
There are a few things you can try to resolve this issue:
- There are four听possible ways to link your account, shown on this page. If the way you've tried isn't working, please try the others.
听 - It may be that the device profile is not the same as the account profile. Try saying 鈥淎lexa, switch profile鈥 or 鈥淎lexa, switch to [your first name]鈥檚 profile鈥 and trying to link your account again.
听 - Please try unlinking your account, and re-linking. Steps to do this are as follows:
鈥⑻ 听Open the Alexa app;
鈥⑻ 听Tap 鈥楳ore鈥 in the bottom-right corner;
鈥⑻ 听Tap 鈥楽kills & Games鈥;
鈥⑻ 听Tap 鈥榊our Skills鈥 in the top-right corner;
鈥⑻ 听Scroll to find the 大象传媒 Sounds skill, and tap it;
鈥⑻ 听Tap 鈥楧ISABLE SKILL鈥, then tap 鈥楧ISABLE鈥;
鈥⑻ 听Tap 鈥楨NABLE TO USE鈥 and follow the steps to log in;
鈥⑻ 听Try to launch the skill again
And if you're still having problems, you can contact us听here.听
2. Alexa doesn't understand me when I ask for 大象传媒 content.
Background noise and speaker position may prevent your request from being understood.听
All 大象传媒 radio stations can be asked for using 鈥淎lexa, [station name].鈥澨齌he shorter your request, the less chance Alexa will have to mishear you. Using 鈥Alexa, Radio One鈥 is likely to be more successful than 鈥淎lexa, can you start playing Radio One?鈥澨齠or example.
When asking for podcasts and music mixes, usually 鈥Ask 大象传媒 Sounds for [content title]鈥 is the best way to get to it.
We鈥檙e always working to make it easier for our audience members to reach the content they want.
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3.听I used to be able to use 大象传媒 content for my alarm and now I can鈥檛.
The good news is that you can, using a customised Alexa Routine! Information on how to do this can be found here: How do I set up an Alexa Routine?
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4. I used to be able to listen to 大象传媒 content on my devices in multiple rooms and now I can鈥檛.
Update: 'Multi-Room' playback using the 大象传媒 Sounds skill is now possible. Multi-Room allows you to play your favourite 大象传媒 Sounds music, podcasts or radio stations on multiple Alexa-enabled devices at the same time with our Alexa skill.听
You can find more information听here.
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5. The content doesn鈥檛 start, or it stops midway through.
We are aware of some playback issues, which we are actively investigating with Amazon. Playback on early generation devices seems to be less reliable in some cases than on more recently manufactured devices.
6. 大象传媒 Sounds will not play anything, I get an error message or a different skill.
The 大象传媒 Sounds skill is only available in the UK. Please check your device鈥檚 location and language settings in the Alexa app.
7. You keep telling me to sign in or link my account - why?
Linking your account gives the best experience on our skill and across the 大象传媒, with more features for signed-in users on their way. It鈥檚 a very simple process to log in and you only have to do it once. For more information on how to sign in go to: How do I sign in on the 大象传媒 Sounds Alexa skill?
8.听 My issue is not addressed here.
Check our Known issues听page which lists problems we're aware of and are working to resolve.
Tap or click the Contact us听button at the bottom of this page to tell us about your issue. Or talk to us through Live Chat when it鈥檚 available.
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