*** Updated August 2024 ***
We are making changes to how we support internet radio streams. If you listen via 大象传媒 Sounds (or a device that is listed on the Sounds help site) you will not be affected, but if you use a third-party app, an internet radio or bespoke device, these changes may affect you.听
Why are you making these changes?听
The 大象传媒 must do everything reasonable to ensure that UK listeners are able to access the public services that are intended for them, in a range of convenient and cost-effective ways. We also must ensure that third-parties are able to meet 大象传媒 requirements including prominence, which helps listeners to find content we鈥檝e made for them, and sharing of data, which helps us understand what people are listening to, which in turn helps us improve our content and services. At the same time, it鈥檚 important we make sure that third-parties do not use our streams without permission in non-compliant ways, like serving advertisements around our radio services for example. As such, we will start restricting access to our radio streams. They will only be available to third parties that meet 大象传媒 requirements.
We recently applied this change to nations and local radio stations. On 3 October 2023, this change was rolled out to all our national 大象传媒 stations. 听
We notified device manufacturers, where possible, in May 2022 and have been working with them to minimise the impact to listeners.听
Access to 大象传媒 radio has ended for some additional non-compliant third parties in 2024.
What should I do if I lose 大象传媒 radio on my device or app?听
If using a third-party app, use 大象传媒 Sounds instead. If you are using an internet radio device, please contact the manufacturer as it鈥檚 possible services could be made available again on your device. Unfortunately, it鈥檚 not practicable for the 大象传媒 to grant access to devices that are no longer supported by the manufacturer. However, you might still be able to use the device by streaming live 大象传媒 radio from the 大象传媒 Sounds app on a smartphone or tablet (Bluetooth, Airplay or Chromecast).听
For other ways of adapting a device to listen to 大象传媒 Sounds, please read our FAQ: How can I get 大象传媒 Sounds on my Hi-Fi?听
We are unable to grant access to individual users and suggest you use 大象传媒 Sounds instead.听
Can I check if my device will be affected?
Unfortunately, we are unable to advise on specific devices. Please contact your manufacturer to find out if your device will be affected. If your device does not support protected HLS and DASH streaming technologies, which is how we will distribute radio streams online, please listen via 大象传媒 Sounds, or consider adapting the device. For example, using Bluetooth to play radio from the 大象传媒 Sounds app on your smartphone.
What about 大象传媒 World Service?
Access to 大象传媒 World Service will not be restricted.
Further Information for 3rd party providers
Please visit: Information for 3rd parties regarding changes to 大象传媒 Live radio streaming
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