http://bbc-sounds.local/ en http://bbc-sounds.local/questions/need-more-help/report-fault <span>How do I report a fault?</span> <div class="field--name-body"><p>If you want to tell us about a fault with ´óÏó´«Ã½ Sounds that is not listed in our FAQs, please use our webform by clicking <a href="/sounds/help/contact-sounds-help" title="´óÏó´«Ã½ Sounds: Contact Us"><strong>Contact us</strong></a>. You'll also find the Contact us link at the bottom of most of our FAQs</p> <p>Alternatively, if you are experiencing problems loading clips from ´óÏó´«Ã½ Online outside of ´óÏó´«Ã½ Sounds or ´óÏó´«Ã½ iPlayer, you can use the <a href="http://www.bbc.co.uk/contact/enquiryform"><strong>fault report form</strong></a> to report a fault or other error (select 'Report a fault or error on a ´óÏó´«Ã½ website' from the drop-down). You will need to give the website address (URL) of the page you were visiting when you found the fault or mistake.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:45:45 +0000 Anonymous 4889 at http://bbc-sounds.local http://bbc-sounds.local/questions/need-more-help/feedback <span>How can I contact you or give feedback?</span> <div class="field--name-body"><p>We try to keep our help site up to date with the latest issues and guidance. However, there will be times when you can’t find an answer to your question or you’ll need to contact us if you’re experiencing an issue that’s not listed. Here's how to get in touch:</p> <ul><li> <h3>Live Chat</h3> <p>With Live Chat you can have a conversation with a ´óÏó´«Ã½ Sounds support agent in real-time to help solve any problems or answer your questions quickly. Check our <strong><a href="/sounds/help/questions/need-more-help/webchat" title="Can I contact you using Live Chat?">Can I contact you using Live Chat?</a> </strong>page to find out how to use Live Chat.</p> </li> <li> <h3>Webform</h3> <p>If you can't find the answer you're looking for on the help site or our Live Chat agents aren't available, <a href="/sounds/help/contact-sounds-help" title="´óÏó´«Ã½ Sounds: Contact"><strong>leave us a webform</strong></a>. Just click 'Contact Us' at the bottom of any FAQ to reach the webform. You can use our webform to report an issue, leave feedback, ask a question, make a suggestion, or to make a complaint. We'll get back in touch with you via email as soon as we can.</p> </li> </ul><p>If you think you've spotted a fault with ´óÏó´«Ã½ Sounds, or you believe there may be a problem with a particular programme, remember to check our <a href="/sounds/help/known-issues/" title="´óÏó´«Ã½ Sounds Known Issues"><strong>known issues page</strong></a> as we may already be aware of it. If you're experiencing a fault with ´óÏó´«Ã½ Sounds and it isn't on the known issues page, check the <strong><a href="/sounds/help/sounds-help/search?search=help+fixing+problems" title="´óÏó´«Ã½ Sounds Help: Help Fixing Problems">Help Fixing Problems pages</a> </strong>for troubleshooting steps and guidance. </p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:46:29 +0000 Anonymous 4945 at http://bbc-sounds.local http://bbc-sounds.local/questions/need-more-help/webchat <span>Can I contact you using Live Chat?</span> <div class="field--name-body"><p>Yes, you can. With live chat, you can have a conversation with a ´óÏó´«Ã½ Sounds support agent to help solve any problems or answer your questions quickly. Live chat is available every day during fixed hours.</p> <h3>When is live chat available?</h3> <p>When we are here, you'll see the Live Chat button on the right-hand side of the screen.<strong> </strong><br /><br /> Otherwise, you can still get in touch with the team by clicking Contact Us below. You might also find the answer to your question elsewhere on our help site.</p> <h3>How do I use live chat?</h3> <p>Across the help site, just click on the live chat icon (on the right hand side of the page) and you’re off! The icon will only appear when one of our agents is available.</p> <p><img alt="Screenshot of a very basic FAQ with the live chat icon highlighted on the right hand side" data-entity-type="file" data-entity-uuid="7090d2a7-440f-4c7f-b3a7-2580c692a4a1" src="http://bbc-sounds.local/sites/default/files/inline-images/Live%20Chat_1.png" width="2085" height="1283" loading="lazy" /></p> <h3>When we don’t know the answer...</h3> <p>While we’ll try our best to help you and answer your questions, there will be times where we won’t be able to find an answer – we get asked an incredible amount of questions – and we’ll need to check ourselves. When this happens, we’ll take your contact details and email you back later.</p> <h3><br /> How can I get help when live chat isn't available?</h3> <p>Please contact us using our Contact Us link below if live chat isn’t available.</p> <h3><br /> Let us know how we did!</h3> <p>If you do take part in a live chat session, please provide feedback – it takes less than a minute and will help us to improve the service.<strong> </strong></p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:46:29 +0000 Anonymous 4950 at http://bbc-sounds.local