http://bbc-sounds.local/ en http://bbc-sounds.local/questions/downloading/download-failed-mobile <span>Why are downloads failing on my mobile or tablet?</span> <div class="field--name-body"><p>Seeing a Download Failed message on the 大象传媒 Sounds app on your mobile or tablet?聽</p> <ul><li><strong>Close the app completely and then re-open it.</strong><br /> For some people, this has allowed the download to complete in full.<br /> 聽</li> <li><strong>Make sure you have a strong internet connection.</strong><br /> Downloads will fail if the internet connection cuts out, so make sure you have a strong internet聽connection. You could try disconnecting your device from the internet and reconnecting to see if that helps. If you're using WiFi, resetting the network at the router can also make a difference.<br /> 聽</li> <li><strong>Using Amazon Fire or Android? Clear the cache on the app.</strong>聽<br /> Some users have found that this helps. Sign out of your 大象传媒 account on the app first, then tap:</li> </ul><style type="text/css"> <!--/*--><![CDATA[/* ><!--*/ <!--/*--><![CDATA[/* ><!--*/ table.tableizer-table { font-size:12px; border:1px solid #CCC; font-family:Arial, Helvetica, sans-serif; } .tableizer-table td { padding:4px; margin:3px; border:1px solid #CCC; } .tableizer-table th { background-color:#104E8B; color:#FFF; font-weight:bold; } /*--><!]]]]><![CDATA[>*/ /*--><!]]>*/ </style><table class="tableizer-table"><thead></thead><tbody><tr><td><strong>Amazon Fire</strong></td> <td>Settings > Applications > Manage Installed Applications > 大象传媒 Sounds > Clear cache</td> </tr><tr><td><strong>Android</strong></td> <td>Settings > Storage > 大象传媒 Sounds > Clear cache</td> </tr></tbody></table><ul><li><strong>Outside the UK?</strong><br /> For rights reasons, it isn't possible to download on the 大象传媒 Sounds app when you're outside the UK. You can download podcasts from the website, though. Check this page for more information:聽<a href="/sounds/help/questions/downloading/podcast-download"><strong>How do I download a podcast episode from the website?</strong></a></li> </ul><h3>Still having problems?</h3> <p>Try these further steps:</p> <ol><li>Uninstall the app聽</li> <li>Turn off the WiFi/mobile network on your device</li> <li>Restart the device</li> <li>Turn on the WiFi/network on the device again</li> <li>Install the 大象传媒 Sounds app again</li> </ol><p>Bear in mind any downloads in the app will be removed, meaning they need to be downloaded again after deleting the app.聽<br /> 聽</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:43:36 +0000 Anonymous 4727 at http://bbc-sounds.local http://bbc-sounds.local/questions/downloading/sd-card <span>Why can't I store programmes on an SD card on my mobile or tablet?</span> <div class="field--name-body"><p>You can only download programmes to your聽device鈥檚 internal storage.聽Our obligations to rights holders state that a downloaded programme can only be played on the device it was downloaded on.</p> <p>If you download podcasts from our website on your computer, or from the browser on your mobile聽or tablet, you can transfer these to an external device. Find out more about this in our <a href="/sounds/help/questions/downloading/transfer-podcasts" title="Can I transfer podcasts to another device?"><strong>Can I transfer podcasts to another device?</strong></a> FAQ.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:44:09 +0000 Anonymous 4764 at http://bbc-sounds.local http://bbc-sounds.local/questions/downloading/app-download <span>How do I download on the 大象传媒 Sounds app?</span> <div class="field--name-body"><p>First, find the programme or podcast you'd like to download. You can search for programmes using the menus聽and categories聽on the homepage, or tap on the search icon to search for a programme or podcast.</p> <ol><li>Tap on the<strong> </strong>individual episode you'd like to download</li> <li>Select the 'Download'<strong> </strong>option (if there is no download button, the programme may be available to stream only).</li> </ol><p>The programme will start to download, and you'll be able to see how the download is progressing.聽<br /> 聽</p> <p><img alt="Screenshots of the 大象传媒 Sounds mobile app, the first showing available episodes or a programme and the second showing the information on one episode with the download icon highlighted" data-entity-type="file" data-entity-uuid="87b24d93-bcaf-40bf-9195-a0745f4a7c0b" src="http://bbc-sounds.local/sites/default/files/inline-images/AppDownload1.png" width="2225" height="2208" loading="lazy" /><br /><br /> Once the episode has聽finished downloading, you can find it in My Sounds > Downloads.聽<br /> 聽</p> <p><img alt="Screenshots of the 大象传媒 Sounds mobile app showing how to find downloads. The first shows the My Sounds menu with Downloads highlighted and the second is of the Downloads menu with the play button highlighted" data-entity-type="file" data-entity-uuid="ea3bc5da-82a2-4451-81db-ace4b6b64f47" src="http://bbc-sounds.local/sites/default/files/inline-images/AppDownload2.png" width="2225" height="2200" loading="lazy" /></p> <h3>How do I play my downloaded programme?</h3> <p>To make sure you're playing the downloaded version of your programme:</p> <ol><li>Go聽to My Sounds, then Downloads</li> <li>Tap the black play button to the right-hand side of the programme you want to listen to.聽This will ensure you're playing your download rather than streaming the programme online.</li> </ol><h3>Why are my downloads queued?聽</h3> <p>If you're downloading several programmes at once, they will queue up and complete one at a time. You'll see the progress updating on the currently-downloading programme, while the others say 'Queued.'</p> <p>Your downloads might get stuck in a queue if you're trying to download over a mobile network and haven't enabled this in the app. To聽check this:</p> <ol><li>Go to My Sounds > Settings > Download settings聽</li> <li>Make sure 'Download over mobile networks' is switched on</li> </ol><h3>How do I remove a downloaded programme?</h3> <ol><li>Head to the Downloads section in My Sounds</li> <li>Find the programme you want to delete and swipe it to the left <<</li> <li>Tap Delete</li> </ol><p><img alt="Screenshot of the Download menu showing both ways to delete a download, the first by swiping to the left and the second by tapping the pencil icon to show a red and white 'x' next to each download" data-entity-type="file" data-entity-uuid="48e47778-3903-4b7d-bf26-4262fc5b7567" src="http://bbc-sounds.local/sites/default/files/inline-images/AppDownload3.png" width="2225" height="2208" loading="lazy" /><br /><br /> You can also tap Edit or the聽pencil icon聽in the top right corner and then the X聽or bin聽icon to delete downloads.</p> <h3>How long do I have to listen to the download?</h3> <p>You can download and listen to most programmes offline for 30 days after they're broadcast. The app will remove downloaded programmes at the end of this聽period, so keep an eye on the expiry date of each programme you download to make sure you don't miss out.聽</p> <p>Some programmes are only聽available for a shorter聽period, or are not available to download at all. This is because we have different rights agreements for different types of programmes, for example聽sporting or live music events.</p> <p>Some podcasts have no expiry date, so when downloaded they are available indefinitely.聽However if the download is deleted, the app data is cleared or the app is uninstalled, these will be lost.</p> <h3>Can I download programmes and podcasts over a mobile network?聽</h3> <p>Yes. The option is disabled by default but can be enabled in <strong>Settings</strong> (select the cog icon in <strong>My Sounds</strong>).<br /> 聽</p> <hr /><p>It鈥檚 not possible to download radio programmes on the 大象传媒 Sounds app from outside the UK. This is for rights reasons.</p> <p>聽</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:45:00 +0000 Anonymous 4824 at http://bbc-sounds.local http://bbc-sounds.local/questions/downloading/podcast-download <span>How do I download a podcast episode from the website?</span> <div class="field--name-body"><p>You can download individual episodes of many聽podcasts from the programme's page聽on the 大象传媒 website. All episodes are MP3 audio files.</p> <hr /><p>Please note, there is no 大象传媒 Sounds app for PC or Mac. If you're using the app on your phone or tablet, please see the following page for help with downloading: <a href="/sounds/help/questions/downloading/app-download" title="How do I download on the 大象传媒 Sounds app?"><strong>How do I download on the 大象传媒 Sounds app?</strong></a></p> <hr /><p>Firstly, check our <a href="/sounds/help/questions/getting-started-with-bbc-sounds/find-podcasts" title="How do I find podcasts?"><strong>How do I find podcasts?</strong></a> page if you need some advice on how to find a podcast. Remember, not all programmes will have a podcast.</p> <ul><li>Firstly, find the podcast you'd like to download. If you select the episode from the 大象传媒 Sounds podcast page, it may start to play. In this case, select the 'Programme website' button from underneath the programme info and playback screen.聽</li> </ul><p><img alt="Image of the playback screen on the website. The 'programme website' button has been highlighted underneath" data-entity-type="file" data-entity-uuid="52363fb3-be9d-4442-b26a-7c5742fea0d7" src="http://bbc-sounds.local/sites/default/files/inline-images/Podcastdownload1_2.png" width="1229" height="847" loading="lazy" /></p> <ul><li>On the episode page within the Programme Website, click on聽<strong>Download*</strong>.</li> </ul><p><img alt="Image of the programme website with a podcast episode selected. The Download button underneath the programme description is highlighted" data-entity-type="file" data-entity-uuid="26e9870b-43a9-4f80-9446-5a75a7520f2e" src="http://bbc-sounds.local/sites/default/files/inline-images/Podcastdownload2.png" width="1229" height="876" loading="lazy" /></p> <ul><li>Choose which file quality you'd like to download: <strong>Higher Quality</strong> or <strong>Lower Quality</strong>.</li> </ul><p><img alt="Image showing the download option selected on a podcast. The two quality options are highlighted" data-entity-type="file" data-entity-uuid="08bab3cf-ed55-48b6-a7bf-4d970c553504" src="http://bbc-sounds.local/sites/default/files/inline-images/Podcastdownload3_0.png" width="1229" height="856" loading="lazy" /><br /> The podcast episode will then start to download to the Downloads folder on your computer, or to an equivalent folder on your mobile or tablet. You can move the podcast file to a different folder聽if you'd prefer.</p> <p><br /><strong>*</strong>If the podcast episode you've chosen doesn't have a download option on the programme website, it's likely this is a 大象传媒 Sounds Exclusive podcast, meaning it can only be downloaded using the 大象传媒 Sounds app for mobile or tablet.聽In this case it can聽be streamed on the website, or downloaded via the app.</p> <p>聽</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:45:45 +0000 Anonymous 4882 at http://bbc-sounds.local http://bbc-sounds.local/questions/downloading/delete-download <span>How do I delete a downloaded programme on the 大象传媒 Sounds app?</span> <div class="field--name-body"><p>If you want to delete a programme from your downloads you can do so by following these instructions:</p> <ol><li>Head to the <strong>Downloads</strong> section in My Sounds</li> <li>Find the downloaded episode you want to delete and swipe it to the left</li> <li>Tap聽<strong>D</strong><strong>elete</strong></li> </ol><p><img alt="Screenshots of the 大象传媒 Sounds app showing how to delete a download. The first shows the user swiping left until the bin icon shows, and the second shows the red and white 'x' icons next to each download after tapping on the edit or pencil icon" data-entity-type="file" data-entity-uuid="a19ea5cd-82a2-49d4-a722-a468011755d6" src="http://bbc-sounds.local/sites/default/files/inline-images/DeleteDownloads1.png" width="2225" height="2208" loading="lazy" /></p> <p>When swiping to delete, some devices may offer the chance to 'undo' the deletion. This will appear as a pop up and remain on screen for a very short time.</p> <p>You can also:</p> <ol><li>Tap <strong>Edit </strong>or the<strong> pencil icon聽</strong>in the top right corner</li> <li>Then tap <strong>X</strong> to delete individual downloads</li> </ol><h3><strong>Can I remove programmes from the Latest list in My Sounds?</strong></h3> <p>No, it's not possible to remove individual episodes from the Latest section of My Sounds.</p> <p>聽</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:45:45 +0000 Anonymous 4893 at http://bbc-sounds.local http://bbc-sounds.local/questions/downloading/transfer-podcasts <span>Can I transfer podcasts to another device?</span> <div class="field--name-body"><p>Yes, if you download the聽podcast from the 大象传媒 Sounds website on a computer, laptop, mobile or tablet. You can transfer it to another device like an MP3 player, disc, or memory stick because the podcast is saved as a file to the device you download it on, so you can move it or copy and paste it elsewhere.聽</p> <hr /><p>It's not possible to transfer podcasts downloaded on the 大象传媒 Sounds app.</p> <hr /><h3>How do I transfer a podcast from my computer to my second device?</h3> <p>Each聽device will be different but for most you will need to:</p> <ul><li>Plug your聽second device聽into your computer (usually via a USB cable) so that it appears as an external device聽in the My Computer folder on Windows PCs or the Finder folder on Mac computers</li> <li>Locate the podcast episodes which you have already downloaded onto your computer</li> <li>'Drag and drop' or copy and paste them聽into the folder for your second device in My Computer/Finder</li> <li>Once the files have transferred, you will be able to disconnect the聽device and listen to the podcast episodes聽when you want to</li> </ul><p>You may want to move the podcast files to cloud storage that you can access across multiple devices, for example a file-sharing site or app. Some MP3 players also come with software to allow you to 'sync'聽the podcasts you have subscribed to on your computer with your player. This means that each time you plug in your MP3 player, the software will automatically transfer the latest episodes of your chosen podcasts to it. How this works depends on the brand of your MP3 player and the software you are using, so check the user manual for your MP3 player.</p> <h3>How do I transfer a podcast from my mobile or tablet to my second device?聽</h3> <p>You can upload the file to cloud storage聽on another app or service, for example a file-sharing app or site, then open that service on another device to access your files. Otherwise, you'll need to transfer the podcast to a computer first, and then follow the steps above. The easiest way to transfer a file from a mobile or tablet to a computer is to upload it to cloud storage,聽send it via email, or plug your mobile or tablet into your computer (usually via a USB cable) and transfer the file.聽</p> <p>聽</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:46:29 +0000 Anonymous 4947 at http://bbc-sounds.local http://bbc-sounds.local/questions/downloading/download-computer <span>Can I download radio programmes on my computer?</span> <div class="field--name-body"><p>For rights reasons, you can't download full radio programmes to your computer but we're aware of the interest in this.</p> <h3>The good news is that you can:</h3> <ul><li>Download most podcasts on your computer.聽When you download a podcast, it's yours to keep for as long as you like. Check our <a href="/sounds/help/questions/downloading/podcast-download" title="How do I download a podcast episode on my computer?"><strong>How do I download a podcast episode from the website?</strong></a> page for advice on how to do that.<br /> 聽</li> <li>Download both programmes and podcasts on your mobile or tablet on the 大象传媒 Sounds app. Check the step-by-step guide聽here:聽<a href="/sounds/help/questions/downloading/app-download" title="How do I download on the 大象传媒 Sounds app?"><strong>How do I download on the 大象传媒 Sounds app?</strong></a><br /> 聽</li> </ul></div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:47:06 +0000 Anonymous 4969 at http://bbc-sounds.local http://bbc-sounds.local/questions/downloading/autoplay-downloads <span>Can I autoplay my downloads?</span> <div class="field--name-body"><p>Yes you can. Switch on autoplay by going to <strong>My Sounds</strong> > <strong>Settings</strong> (little cog on the top right), then聽we'll autoplay the next programme in your Downloads list.聽</p> <p>Just go to <strong>Downloads </strong>and select the <strong>play icon beside the programme</strong>.<br /><br /><img alt="Screenshots of the 大象传媒 Sounds mobile app showing the autoplay option in Settings within My Sounds. The second shows the downloads queue with the Play icon highlighted" data-entity-type="file" data-entity-uuid="dc3d7c67-206a-4be5-9bbb-5f29894a315d" src="http://bbc-sounds.local/sites/default/files/inline-images/AutoplayDownload1.png" width="2260" height="2190" loading="lazy" /></p> <p>When the current programme comes to an end, the next programme in your list will autoplay.聽</p> <h3>Useful tips</h3> <ul><li>If you change the list order (the example above is sorted by Expiry), the playback order will also change to reflect that.聽<br /> 聽</li> <li>If you're on a WiFi or mobile data connection and press play anywhere outside of the Downloads page (by selecting the image or programme description, for example), 大象传媒 Sounds will autoplay <strong>the next episode in the series regardless of whether you've downloaded it</strong>. So make sure you're pressing the play button in the Downloads page to autoplay your downloads only.聽<br /> 聽</li> <li>You can see for yourself which order your downloads will autoplay in by pressing play on a download, then tapping the <strong>queue icon</strong> in the bottom right corner.<br /> 聽</li> </ul><p><img alt="Screenshot of the playback screen on the 大象传媒 Sounds mobile app with the 'Queue' icon on the bottom right highlighted. The second screenshot shows the play queue." data-entity-type="file" data-entity-uuid="831ce1f2-28b5-40dc-98f1-3bd6f130c41f" src="http://bbc-sounds.local/sites/default/files/inline-images/AutoplayDownload2.png" width="2260" height="2190" loading="lazy" /></p> <p>聽</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>16 April 2020</span> Thu, 16 Apr 2020 11:35:03 +0000 Anonymous 6661 at http://bbc-sounds.local http://bbc-sounds.local/questions/downloading/download-quality <span>Can I change the quality of my downloads?</span> <div class="field--name-body"><p>Yes, you can. Here's how:</p> <h3>大象传媒 Sounds app</h3> <ol><li>Tap on My Sounds</li> <li>Select the settings cog in the top right corner</li> <li>Tap on 'Downloads'</li> <li>Choose from 'Best for聽disk space,' 'Best all rounder,' or 'Best for the best.'</li> </ol><h3>大象传媒 Sounds website</h3> <ol><li>Find the podcast you'd like to download (the following page will help with this:聽<strong><a href="/sounds/help/questions/downloading/podcast-download">How do I download a podcast episode from the website?</a></strong>)</li> <li>When you select Download, you'll be able to choose which file quality you'd like to download: Higher Quality or Lower Quality<br /> 聽</li> </ol></div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>16 April 2020</span> Thu, 16 Apr 2020 11:40:03 +0000 Anonymous 6662 at http://bbc-sounds.local