Updated: 31 July 2019
Your data matters
We want to help you to understand your rights and exercise them as easily as possible.
Bear in mind
Depending on the request, we might need two forms of identification to check that you are who you say you are.
These include:
- Passport
- Driving licence
- Birth certificate
- Utility bill, bank statement or rent book from the last three months
- Current vehicle registration document
There might be some occasions where we can't fulfill a request. For example:
- If it might impact on the rights of another person or company
- If you haven't given us all the information we need, including proof of ID
- The law tells us we can't or it forms part of our journalistic output
- And sometimes if we feel your request is excessive
If we can't help you, we'll get back to you and explain the reasons why. We'll aim to get back to you within one month. For more complicated requests, or for a large amount of requests, we might take longer, but we'll tell you if there's a delay and the reasons why.