大象传媒

The Switchover Help Scheme closed on 30 April 2014. We are no longer accepting complaints about the Scheme, or the assistance or equipment provided under it, and all warranties have now expired.

This does not affect any statutory rights you may have. If you have any questions about the Help Scheme or if you believe that there are exceptional circumstances which mean the 大象传媒 should consider a new complaint, please contact 大象传媒 Audience Services.

By post: PO Box 1922, Darlington, DL3 0UR

Online: http://www.bbc.co.uk/complaints/complain-online/

By telephone: 03700 100 222 or 03700 100 212 (textphone). This number is manned 24 hours per day and is charged as 01/02 geographic numbers

If you have already made a complaint about the Help Scheme, you can find out more about how this will be dealt with below.