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Speaker 1: Hey, there, good morning. Are you all right?

Speaker 2: Good morning.

Speaker 1: How can I help you?

Speaker 2: I'm looking to buy some flowers for my mother-in-law.

Speaker 1: OK.

Speaker 2: Last year I baked her a cake and it was such a terrible flop.

Speaker 1: Oh, no.

Speaker 2: And, honestly, it's her birthday coming up soon and I really want to make it up to her this year.

Speaker 1: I'm sure we could make something beautiful.

Speaker 2: Really? That would be great.

Speaker 1: Do you have a price range in mind?

Do you know how much you'd like to spend?

Speaker 2: £20 to £30 range.

Speaker 1: OK, no problem. Shall I take you over and show you a few things and then you can make a decision?

Speaker 2: Oh, absolutely. Thank you so much.

Speaker 1: No problem.

Speaker 2: That'll be great.

Speaker 1: So is there anything in particular here that you really like the look of?

Speaker 2: Oh, the pink ones. They look gorgeous.

Speaker 1: Those pink ones. OK, no problem.

They're a little bit soft but they should be fine.

How do you feel about some of these dusky pink hydrangeas?

They look really nice together.

Speaker 2: Um, no, I…more like bright colours a lot.

Speaker 1: (TO AUDIENCE) You have to ask lots of questions and I think that people sometimes think you are being nosy, but, you know, there's lots of things that people don't really realise come in to a bouquet of flowers.

(TO OTHER PEOPLE) And what's the name of the person they're going to?

Speaker 2: Her name's Lynda.

Speaker 1: Linda.

Speaker 2: With a Y.

Speaker 1: OK. Would you like to write your card message?

Speaker 2: I think I have the perfect message for her.

Speaker 1: (TO AUDIENCE) Sometimes a customer's message might not be spelt correctly or the punctuation might be slightly out.

We just change it just to make it a little bit more professional from a business point of view.

(TO OTHER PEOPLE) OK, so that's all done for you.

If you pop back at six, then it will all be ready for you.

Speaker 2: OK, thank you so much.

Perfect. OK.

Speaker 1: Thank you. Have a lovely day.

Speaker 2: Thank you. You too.

Speaker 1: So, Jade, what do you think about this?

Speaker 2: It looks good. I thought you were going to use the larger pink roses.

Speaker 1: I was going to, but they started wilting so I thought it'd be safer to use these ones.

Speaker 2: Well, she seemed quite happy to go by your guidance.

Speaker 1: Yeah, as long as it's bright I'm sure she'll be OK. 30?

Speaker 2: Perfect.

Speaker 1: OK. Cool. Oh, you've written the card already?

Speaker 2: Yeah.

Speaker 1: Thank you.

Speaker 2: I've also corrected this spelling mistake just to make it look a little bit more professional.

I've added an apostrophe and an 'e'.

Speaker 1: Alright, let's get this wrapped up and then she can collect it.

Speaker 2: Wicked.

Speaker 1: Hello.

Speaker 2: Hey. Hi there, are you alright?

Speaker 1: I'm okay thank you. Are my flowers ready?

Speaker 2: Yes, they are. They're really beautiful, so hopefully they'll beat the cake last year.

Speaker 1: What about the big bright pink roses, the ones we picked out earlier?

Speaker 2: Well, they were a little bit wilted, so I've used a much fresher rose.

But I popped in a few more for you free of charge…

Speaker 1: Aw.

Speaker 2: …just to make you happy.

Would you like to see the message on the card, just double-check it?

Speaker 1: Definitely. Oh, it's perfect.

Speaker 2: OK, lovely.

OK, there we go.

Speaker 1: Thank you.

Speaker 2: Thank you very much.

Speaker 1: Ooh, she's certainly going to love these. They're great.