大象传媒

Will you guys ever allow this great website/application available to those outside of the UK? I would gladly pay!

Which programmes are downloadable in Windows Media Video? Only a few? I guess this uses built-in Windows Media DRM?

The download buttons are broken on the 大象传媒 HD programmes I have tried. The HD shows load in the Flash player on the site, but when you try to download 大象传媒 iPlayer Desktop goes for the SD option instead.

Will you be able to use Apple TV (or similar) to watch content on your TV or is it just Windows Media Extender?

[I]"Will you be able to use Apple TV (or similar) to watch content on your TV or is it just Windows Media Extender?"[/I]

Nope. Apple TV doesn't allow any DRM except for Apple's and Apple won't allow their DRM to be used on a free service they're not getting a cut of, so there won't ever be any 大象传媒 video on Apple TV unless Apple change their minds.

Good news about keeping the Windows Media encodes as direct downloads. Very good news. Will HD versions of these also be done for the HD channel programmes?

Just a shame the Xbox won't allow me to stick them on it's hard drive. An Xbox and a PC in the living room on at the same time make a lot of fan noise...

Phazer

Congratulations on (finally ;)) launching iPlayer HD! One request: could you please re-add the HD version of the Doctor Who Easter special; it expired over the weekend (in HD, the non-HD versions are available until Friday). It would be a fantastic to have Doctor Who in HD for the launch week of iPlayer HD.

/iplayer/episode/b00jz2t4/Doctor_Who_Planet_of_the_Dead/

Could you consider providing higher-resolution programme images (for when you arrive at an iPlayer programme page but you haven't started playing it yet)? If you have it set to the large video size, the images look very jagged.

Also, I'm curious as to why you picked 832x468 as the resolution for the 1500 kbps streams, isn't 480p (854x480) much more common? Not that it really matters of course...

And lastly, there is a typo in 大象传媒 iPlayer Desktop v.1.0.2302 in the Downloads pane (when you have nothing downloaded): it says "Parental Guildance Lock".

One other suggestion, if the HD version of a programme has expired but the SD one hasn't, or the other way around, it should link to the unexpired listing.

Example: Doctor Who in HD has expired:

/iplayer/episode/b00jz2t4/hd/Doctor_Who_Planet_of_the_Dead/

but it would be good if the page said "SD version available" and linked to:

/iplayer/episode/b00jz2t4/Doctor_Who_Planet_of_the_Dead/

(btw, I see that the br / bug has struck again, this same link which I posted in the previous post is broken)

One issue (so far), lip sync, is there a problem with the HD streams?

Great stuff - one comment about the new iPlayer Desktop though - can you prompt for the folder you want to store downloaded content in when first installing the application? I started to download something, it correctly required the new app to install, and everything went swimmingly. I then went to change the folder (to move it to a different disk, rather than my system 'C' drive) (after working out that I had to untick 'allow iPlayer desktop to manage...' before being able to browse to a new location). Again, everything going well. Except the programme that I had already downloaded 500 odd meg for refused to download any additional data (all of its files had been moved automatically to the new location). When iPlayer was telling me that it was another 9+ hours to download the rest, I killed it, deleted the content from my drive, restarted iPlayer, and it's all downloading great now. Shame about 1/2 a gig of data in the bin though.

Anyway, now to test if TVersity will stream it...

Are there any plans to make iPlayer available for the Blackberry??


Please....

A few comments:

Windows Media downloads don't seem to work from Google Chrome (this is an annoyance rather than a problem TBH)

Windows Media downloads only seem to be available for SD programmes and not HD. Any plans to allow for HD versions to be downloaded in Windows Media format for sharing across home networks to be watched on TV?

Sorry - another comment - could you also make the HQ stream available for (is it) Big Screen? I'm trying it directly on a PS3 and it seems to be the same LQ stream as before.

and again - where I thought it was moving the data folder causing the download to 'stick', it now appears as thought it may be the particular programme I am trying to download - Louis Theroux. Downloaded 420mb and back again to 9.5 hours left...

Can I ask what frame rate these HD streams are?

I set my htpc to 50hz so I can enjoy most UK tv from my tuner card, but the first couple of iplayer HD streams I have played with so far seem to be smoother at 60hz...?

Any help on the best refresh rate for iplayer HD much appreciated :-)

Thanks to you and your colleagues for putting this altogether. The HD content far surpasses what I thought would be offered. One small point is that perhaps the saturation is a little dialed up on some or all of the shows, in particular I tried the Kirsty Wark quiz show (Question of Genius?), and on my TV which is calibrated the colours were far over-saturated.

Secondly, one thing I've always noticed with the iPlayer in general is that if you have loaded up the player page on one display, then switched to another (ie a TV) at another resolution, the played content will 'stick' to the original resolution (ie, it will be pillared and letterboxed), unless you refresh the page.

I guess this is because the page grabs your resolution when you load it, but it would be nice if the player itself could check the resolution when you click Play.

Thanks.

For the first time I am watching HD television on my PC which has come down my phone line and over the power lines inside my house (It is an older house which blocks wireless signals, so I have to use Devolo HomePlug adapters to get it around). How weird is that! Thanks to the 大象传媒 for now providing the finest viewing experience anywhere on the Internet. Quality at 3.5mbps is excellent on my computer monitor and I can't wait to try it out on my 40" LCD. I suppose we shouldn't be too surprised at the direction in which TV is heading, especially as broadband speeds and reliability increase. As always the 大象传媒 is there at the forefront of these new technologies.

The most capable device in my house of decoding and playing a HD video would be my Playstation 3, but I have found it rather hit-and-miss in getting 大象传媒 iPlayer working via the PS3.
What I will probably end up doing is download the HD programme onto the computer, then "side load" it on the PS3 hard-drive and play it locally. I haven't tried it yet, but hopefully the downloads will be a format that is compatible, and free of any DRM restrictions.

"I haven't tried it yet, but hopefully the downloads will be a format that is compatible, and free of any DRM restrictions."

They have DRM and it won't work.

Phazer

Hi, so when will paying users in Rep. of Ireland be able to use this?

dunniwax,

I wasn't aware the BRITISH Broadcasting Corporation had any obligations to offer non-licence fee paying residents of other countries their licence fee 'paid for' services ;-)

Hi, Great work guys.

Are the new higher quality stream also available via the bigscreen interface? I think the HD content would look great on my TV but my laptop isn't up to the job and so my PS3 will have to do the work.

Is there a way to force choose bitrate? Even just as a hidden option for advanced users. I've never had a problem with the 1500kbps streams when in Labs, but with the auto-selecting, now when I've been watching stuff it works its way down to the 512kbps stream, despite the diagnostic tool showing that I have the capability of HD.

Download speed: 5754 kbps
Streaming speed 1: 754 kbps
Streaming speed 2: 4409 kbps
Streaming speed 3: 4415 kbps

(I know technically this gives a result of 3191 kbps, actually too low for HD, but obviously due to volume of other users this can fluctuate, up to 4000+ on previous testing occasions)

Ironically, I go back to the video I stopped after doing the speed test, and it's running 1500kbps. Is the selection of service provider used when watching a video random?

I used to like watching iPlayer, now it doesn't work at all, I just get sound and the occasional picture refresh. I suspect this has been tested by a panel of self-selected experts who have the fastest computers around. Try selecting some people with older computers next time you test things :(

Could a scheduler be incorporated into the iPlayer, so that we could download programmes outside of STM periods !!

For VirginMedia, this is after midnight.

This is all very well but what about those of us who prefer radio and pay our licence fee?

大象传媒 Radio online quality is still not up to scratch and 大象传媒 local radio at 44kbits via real player is absoloutely shocking!!! I dont want real player on my PC either!!!!

***iPlayer's new adaptive bitrate technology***

This feature could have been better addressed. Firstly, it wasn't broken in the first place. It was simple, the user could manually select between a normal quality stream and a high quality stream. Now I am interrupted each time I play a new video as the stream gradually downgrades itself for "my benefit".

The iPlayer team need to incorporate an option for advanced users where they can switch on/off the auto-stream speed detection and provide a method to manually select the stream speed (either 500-800-1500kbps) themselves. Once manually set the speed will remain for all streams viewed (of course if the user wishes he/she can change this). Can't this be introduced somehow?

Sometimes I have enough bandwidth to use the 800kbps, other times there is only enough for the 500kbps stream due to other users on my bandwidth. If you are able to place a button for lower quality streams at the bottom of the screen then I'm sure it can't be asking for much to add buttons for medium (800kbps) and high (1500kbps) streams.

Thanks.

The search function in iPlayer still seems a bit flaky. I was told about the Manic Street Preachers being featured on Radio 4 Front Row last Tuesday. I went to iPlayer homepage and typed "front row" into the search box. The only hit was the Bahrain Grand Prix. But if I navigated to Radio 4 then clicked through the schedules, there it is at 7:15pm

There are numerous other similar examples.

Pity it doesn't work. When I click on the link I just disappear to the never land. Especially frustrating as I had managed to download a couple of programs but now I can't access them!

Impressed with the resolution of the HD stuff - however the frame rate is nowhere near as good as the original HD broadcasts. When watching entertainment (and I'm guessing sport) stuff shot in interlaced 1080/50i (i.e. 50 images per second) like "Tonight's the Night" - the iPlayer HD version is definitely not delivering 50 images per second, so has jerky "film effect" motion. Is stuff being de-interlaced to 25 frames progressive prior to encoding, rather than 50 frames?

It's a pity - as the iPlayer does this to all interlaced content (SD as well) - reducing the picture quality as a result. It's the biggest obvious quality limitation of the iPlayer as it stands.

In my experience the frame-rate is silky smooth. Make sure you're watching it fullscreen because otherwise the player will do a bad job of downscaling it and it *will* be jerky.

Also, when will the 大象传媒 provide HD at its proper 24fps. I don't want legacy 25fps, anyone with a computer or HDTV capable of displaying HD will be wanting to watch it at 24fps or 30i.

I have my PC set-up properly for 50Hz progressive output at 1920x1080 and run full-screen. However comparing stuff shot 50Hz interlaced replayed from Sky+ HD and the iPlayer equivalent - there is a clear drop in temporal resolution. It does look as if iPlayer is running at 25Hz not 50Hz. (Not a problem for HD drama or documentary shot 1080/25p, but noticable on anything shot 50i)

As for the iPlayer running at 24p - I doubt it will happen anytime soon. AIUI the 大象传媒 commission for delivery on 1080/50i HDCam SR tape - so the sources will be 50Hz interlaced (often sourced from 25Hz progressive origination). Whilst motion pictures are shot 24Hz, all UK drama will be shot 25Hz (either 25fps film or 25p HD video) - so if you had it delivered via iPlayer at 24Hz it would probably have been slowed down... (This is why many 大象传媒 Drama Blu-rays are 1080/60i converts from 1080/50i masters rather than 1080p releases I believe)

Whilst I am happy that with the new iPlayer I have the choice of not using IE to download, what about the screen aspect ratio? I do object to watching short fat people when they should be long and thin!
Seriously, as I watch iPlayer solely on my PC, which does not have an easy switchover (unlike some TVs) it does appear that I and others who dislike 16:9 appearance will have been disadvantaged. I don't mind letterboxes or pillars, but can we have our proper screen ratios back please.

I know there are very few HD downloads available right now but I notice the few that are can only be played on the desktop player.

Could you please also make available downloads in a format that can be played in Media Center as you do with the SD downloads?

In the meantime does anyone know what codecs are needed to play these particular mp4 files in Windows? I can usually get other mp4 files to play - including the little HD intro where the boys catch the fish - but not the main HD downloads.

Can you not make the HD programmes downloadable for mobile devices, or at least the NORMAL version but in 16:9 please ??

Normal version on my Archos TV+ plays 4:3 whereas the MOBILE version plays 16:9 but is of inferior quality.

Hi , I was forwarded here from another 大象传媒 HD blog.

What plans are there to implement a 1080i and AC-3 steam for the Cable iPlayer service and for the freesat/sky iPlayer service when they are launched?

Also with Virgin Media looking at offering a minimum 10 meg service for its lowest tier users within the next several months will it also be offered online?

Thanks

It should read AC-3 stream. And if launched soon will the iPlayer for freesat/sky will be a download to the hard disc service to take into account variable download rates throughout the country?

Thanks

"and also help us better understand average bandwidths that our users are getting, including allowing us to analyse the bandwidth available from different ISPs by time of day, etc."

Will you be giving any results of the bandwidths obtained.
Reading the iPlayer message boards you seem to have some unhappy users complaining that the new iPlayer Desktop is slower than the original version in respect of times taken to download TV programs.

Test looks great. Why don't you get people to submit their results by ISP and location? I know how well my ISP performs but it would be good to find out whether I'm likely to get a better speed by moving to a different ISP. That way everyone would be able to see which was the best ISP for using iPlayer as well as for downloads.

Just a heads up, the speedtest on the diagnostics page is displaying a message saying the license will expire in 15 days unless someone pays the bill ;)

Is anyone having problems with small subtitles when going into full screen format? I'm getting small subs ever since I download the 大象传媒 iPlayer Desktop software.

You mention the use of Windows Media Center Extenders, including the Linksys. I have a Linksys 2200. I works perfectly except that for HD it responds: "Video can not be displayed. The format is not supported on this extender." The Linksys specifications includes:

The following Video Codecs are supported:

* Video from Vista PC:
o MPEG-1 - Upto 352x240(NTSC),352x288(PAL) - Upto 1.856Mb/s - 23.976 & 24F/s, 25F/s(PAL), 29.97 & 30 F/s(NTSC)
o MPEG-2 - (Main Profile @ High Level - Upto 1920x1080x30F/s & 1920x1152x25F/s - CBR & VBR upto 19.39Mb/s- 23.976 & 24F/s
o WMV9 (VC-1 Main profile) - @ High Level - Upto 1920x1080x30F/s - CBR & VBR upto 20Mb/s - 24,25,30F/S
o VC-1 Advanced profile - @ Level 2 - 720x480x30 & 1280x720x30 F/S - CBR & VBR upto 20Mb/s - 24,25,30F/S -
o H.264 - High Profile 4.0 - Upto 1920x1080 - Upto 20Mb/s - 30 & 25 F/s - Audio: MPEG-1 Layers I & II, MPEG-2 Layer I & II, AC-3 (No divx support)
o HTTP AV Streaming - MPEG-1 & MPEG-2 - play, pause, stop, seek forward 30s (+/- 3s), seek backwards 7s (+/- 1s).

H.264 is supposedly supported, so what is the problem?

Help - I've download 20 or so programmes and watched several - playback is a little sluggish - slow PC, odl video card probably to blame.

The thing is they all played, switched to wmv ie lower quality and it plays fine.

Now the problem, in general I can't play any of the higher quality files that a 3-4 weeks old - nothing happens just a blank in the "now playing" screen.

Not expecting a answer or fix here, but is there some chance that you could get the Help line/ Message Board monitors to address some of the issues.

Perhaps a daily post letting us now what is going on.
There seems to be no official poster on the boards, so it ends up with us all trying to help each other out - often to no avail

Have you reduced the bitrates of the WMV downloads ?

On all of the videos ive seen on bbc iplayer, the WMV downloads are now under half the size of the adobe ones.

There's the line above:
"For users on bandwidth-capped internet connections or who otherwise might want to override the adaptive bitrate system and use only our lowest bandwidth (500Kbps) stream, we've provided an option to do so (right)."

- not sure if I'm missing something, but I can't see any explanation as to how to set the bandwidth capping. If I don't find this soon, I'll have to block my daughter's access to iPlayer completely, as she managed to use 20% of my 25gb/month in a morning last week. Anyone seen how to do this?

Hi technicalboy,

Once you click on "Use lower bandwidth version" as Anthony suggests, 大象传媒 iPlayer will remember this and you'll only be offered the 500kbps version. The link is at the bottom of every programme page.

See this FAQ for more information on how to do this

Don't forget that downloading programmes and playing HD programmes will use more of your 25GB monthly allowance than playing the lower quality streams.

Jonathan

I'm hoping someone may still read this but I can't find a better way to post this at the moment.

Downloading and playing iPlayer "Who do you think you are?" in HD. Really does make the computer go wild, recent computer with media capabilities but a laptop with an AMD chip.

The TV is only 768p, but the broadcast is 1080i, so I have to download bigger than I need, and then the computer has to reprocess it on the fly into 768, which is presumably part of the reason for the computer activity, and the constant fan noise to try and calm it down.

There would be significant advantages of reduced bandwidth and processing and significant environmental benefits in having 1080 and 768 HD versions. This could be set in the preferences once, and then iPlayer Desktop would automatically choose the right version.

I get choppy playback from HD downloaded files; full screen or otherwise. Playing the short cached file 20090416.mp4 plays perfectly smoothly in VLC player.

On the-scream.co.uk website it is mentioned that the later versions of Flash plug-ins has problems and recommends rolling back to an earlier version of version 9 etc.

Can you confirm this is a problem?

Can anyone help? I have downloaded The Great Salmon Run in HD, I am using vista media center but when I try to play back I get the message that media center cannot open the file. I have downloaded iplayer desktop,on which this file will play fine,unfortunatly my monitor is not hd but my tv is (connected to media center) I have uninstalled and reinstalled codecs,I have uninstalled iplayer desktop, all with no luck,I can play SD downloads in media center on my tv and in media player on my monitor but not HD downloads, am I being "daft" and missing something? I only have a few days left to watch this file, please help.

many thanks Marion

Can anyone help? I have downloaded a programme onto iPlayer Desktop but I am unable to play it. I click on play but nothing happens. Any ideas?

there is no need for iplayer to be HD
it means a bunch of us poor people on low bandwith can't watch stuff.
at least give us the choice in all programs not just the few that have dual quality
i've been stopped from watching things because they are only in HD
i think you'll find that contravenes bbc policy of access for all

Andy wrote "You are correct in saying the frame rate is 25fps progressive only. I have asked no interlace programmes are made available on iPlayer HD until we can get the motion sorted. Fortunately over 90% of the programmes on the 大象传媒 HD Channel are 1080p25 not 1080i25 so not much will be missing."

Could the 大象传媒 make the iPlayer capable of playing back 1080p50? Even at low bitrates. Until there is a lot of native 1080p50 content, couldn't 1080i25 content be de-interlaced to 1080p50 and made available at 1080p50 on the iplayer? But ideally native 1080p50 content would be better.

Andy wrote "You are correct in saying the frame rate is 25fps progressive only. I have asked no interlace programmes are made available on iPlayer HD until we can get the motion sorted. Fortunately over 90% of the programmes on the 大象传媒 HD Channel are 1080p25 not 1080i25 so not much will be missing."

So can I ask what is the best setting for desktop to get smoothest playback? 60hz or 50hz? Neither seems 100% smooth for me.

Is it possible to view a downloaded HD programme at it's correct size on my PC?
I don't want to introduce any resizing or upscaling and pixel interpolation and would like to watch it in a 1280x720 window for optimum quality and lowest processing

Currently there is only a choice of 832x440, arbitrary by dragging the window or full-screen, none of which is exactly 100%

Please can you tell me when the Playstation 3 will have HD available on IPlayer.

"So can I ask what is the best setting for desktop to get smoothest playback? 60hz or 50hz? Neither seems 100% smooth for me."

I'd guess 50hz would be better (though the native refresh rate of many LCD monitors is 60hz so it might not be the case for those). But neither will be smooth because the clips are only at 25p and 25p is not a high enough frame rate to be smooth, which is why they should use 50i or, preferably 50p too.

Hi we have just added the iplayer to our wii and then to the ps3 as read that HD channels were available on ps3. Unfortunately the HD channels are not showing on the ps3 either, our TV is an HD tv can anyone give me a clue where I am going wrong?
Many thanks
Claire

At Post #65 Claire at the moment, the HD programmes are not available to PS3. I'm not sure why, I have asked this many times but no dates. The PS3 is one of the best platforms(because of the hardware) for HD.

Oh what a shame! Thanks for that I must have misread something I thought it was available.