Daniel Danker's ´óÏó´«Ã½ iPlayer interview on Radio 4's Feedback
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Daniel Danker (General Manager. Programmes and On-Demand, ´óÏó´«Ã½ FM&T) was interviewed on Radio 4's Feedback on Friday about ´óÏó´«Ã½ iPlayer. Above is the audio of the interview clipped (and embeddable) for your convenience.
Thanks to Steve Bowbrick.
Nick Reynolds is Social Media Executive, ´óÏó´«Ã½ Online
Comment number 1.
At 22nd Nov 2010, John99 wrote:These was a Feedback programme about the messageboards recently, I seem to recall that had a transcript. Is there going to be an official transcript of this clip posted somewhere (such as above as an addendum ) ?
Some of the replies from Danker sounded almost muddled or inaccurate, but I would have to listen a few times or read a transcript before making much comment, maybe I misinterpreted some of what was said.
I am sure I heard comments about a patch for downloading radio for instance, some of which would have been from the R4 show commentator rather than Danker. On a similar vein does Danker understand the forced updates system used by iPD, or the vast amount of complaints on the iPlayer messageboard regarding streaming problems.
It was good to hear the comments about the forum being read and responded to, something it is easy to gather back of envelope statistics on; and so totally debunk any pretence that the ´óÏó´«Ã½ responds to threads in a usefull way.
´óÏó´«Ã½ almost totally ignores the Fora ie iPlayer Messageboard, and the occasional iPlayer related Blogs. My interest is mainly with the poor performance and faults of iPlayer rather than the subjective aesthetics.
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Comment number 2.
At 22nd Nov 2010, Kit Green wrote:The mantra of customer experience being the ultimate goal always seems to end up with poorly executed delivery of that goal.
I think this is because it is the likes of marketers that define the experience but it is not marketers that have to design and deliver the systems. There is therefore conflict in the design and nothing can completely disguise it.
The only answer is to close all management schools. Back to intuition of the naturally skilled and creative. Unfortunately there is no piece of paper that rates this to tell employers.
Downhill faster and faster.
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Comment number 3.
At 29th Nov 2010, 2Bdecided wrote:Daniel Danker (talking about removing A-Z): "It was one where we did all that testing, it was months of testing, and it didn't come out during all that testing".
Please - people were complaining about this in the first beta. It was across several message boards in May - people were screaming for A-Z to come back. Yet you still launched without it in September.
You now claim to have brought the A-Z back - but it's not giving a list of A-Z _by_ _channel_.
I want an A-Z list of the programmes on Radio 4, not an A-Z list of the whole ** ´óÏó´«Ã½ output!!!!
Cheers,
David.
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Comment number 4.
At 2nd Dec 2010, Isle_of_Skye_Viewer wrote:I last posted on the 17th Sept. My major point then was the play quality of the new iPlayer, which over rural 0.5meg broadband was basically unworkable. That seems to have improved a lot, and I do appreciate the ´óÏó´«Ã½ putting in the choice to select a 'lower bandwidth' version.
I also see that the A-Z is back, which is great, so many people complained about its absence, though as John Prince and others say its not the same as the old one.
However, the thing I really miss is the "most recent" listing for each channel - I would always look at the oldest stuff first, could easily see which programmes were just about to 'drop off' the list, so it meant I didn't miss them. Also, it was a great way to find new programmes, ones that I would not have thought to look for deliberately.
At the moment I select a channel's schedule, go back to the first available day (i.e. 7 days earlier) and then work my way up through the days. But of course this way means I have to look through lists with a lot of repetition and a lot of programmes that aren't available on iPlayer anyway, so there are many more pages to look at, therefore it is a great deal more time-consuming and inefficient than previously. Also, if there are any programmes being kept available for longer than 7 days, then I don't find out about them at all.
This isn't a problem in the same league as the unplayable-iPlayer of September, but it is a constant annoyance. Squirrel uses the RSS feeds, and I'll give that a try - but surely the "most recent" listing would be an easy thing to provide again? Please?
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