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...can you please advise us on where we can get help and how we may put a stop and clear the internet of this abuse?

Answered by our panel of experts:

This would depend on the nature of the abuse but the first thing you need to do is to contact the service provider for whichever platform is being used (for example, Facebook or Google). In most cases the providers have clear guidelines on how to report abuse and they will get abuse comments removed.

The next thing you should do is save the evidence so that you are able to use it should you need to. If the nature of the abuse goes beyond name calling to things such as racist attacks or threats of violence, the police should be involved. The police should be able to contact service providers on your behalf if laws have been broken.

It's a distressing and worrying time for you but there are things you can do. Many countries have organisations that take a lead role in internet safety and they may be able to help.

For example there are 30 Safer Internet Centres across Europe and more information on these can be found at. Each centre has a helpline that will be able to offer help and support with this type of issue. You should also contact the Citizens Advice in the UK as they will be able to help.

If you are a parent and are worried about your teen or child over-sharing online visit the Share Take Care: Ask an expert page to read the advice our panel of experts gave other parents.

Visit the Share Take Care website for more information on help and support for parents.