Your trust is very important to us. This means the 大象传媒 is committed to protecting the privacy and security of your personal data. It is important that you read this notice so that you are aware of how and why we are using such data. This privacy notice describes how we collect and use your personal data during and after your relationship with us, in accordance with data protection law. 听
What will 大象传媒 collect and how we will use it?
You need to sign into your 大象传媒 account to use the 大象传媒 iPlayer app. We will use your account information to send you messages about 大象传媒 iPlayer app, such as updates of the iPlayer app Privacy Notice. When you use the 大象传媒 iPlayer app, we will collect and process your personal data to provide you with a personalised 大象传媒 iPlayer experience, including remembering where you left off and to improve 大象传媒 iPlayer service.
Your Watchlist
When you add a programme to your Watchlist, the action gets stored on your device and sent to 大象传媒 servers to find out if the programme is currently available on 大象传媒 iPlayer. You can remove programmes by tapping Remove.
To remove everything from My Programmes听on iOS or Android, go to App Settings > My Programmes > Clear History.听
Search history (iOS only)
We think it鈥檚 useful to display the programmes you鈥檝e previously searched for within the app, so you can easily find them again. This information is stored on your device only and not sent to the 大象传媒.
You can delete your search history by tapping the Clear history button on the search screen.听This option is not currently available on Android devices.
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The 大象传媒 uses cookies and similar technologies to understand how audiences interact with our services, content and marketing messages. On iOS and Android, the categories of personal data processed by our data processors include the following:
- IP address to determine which UK city/region you are in, or which country/continent you are in if outside of the UK
- Activity data, such as the time when you first used this app, and programmes 听you watched and interacted with听
- Your device information, such as device type, OS version
For Android devices, the following personal data is also processed: 听
- Which sites referred you to download and use this app
- Your 大象传媒 Account ID, 大象传媒 Account data, type of campaign seen, social media channel used before clicking onto 大象传媒 iPlayer will be collected. We will aggregate this personal data for reporting purposes听
You can 鈥渙pt out鈥 from our data processors鈥 tracking by filling the 鈥淔orget My Device鈥 form in this link
For Apple devices, we receive aggregated attribution reports from Apple, which are not linked to you or your device. These reports contain no personal data. You can read the 听if you want to know more about how Apple uses your personal data, including your device information used to prepare the aggregate reports.听
Other information stored on your device听
To give you the best 大象传媒 iPlayer experience, the following personal data听will听be stored on your device only:
- The last Category you viewed, so we can return you there when you next go to the Categories section
- The last Channel you viewed, so we can return you there when you next go to the Channels section
- Whether you last viewed the Queue or the Downloaded page, so we can return you there when you next go to the Downloads section
- Your current Download Quality setting
- Resume positions for programmes you鈥檙e currently watching (on the same device)
- Whether you鈥檝e confirmed that you鈥檙e aged 16 years or over
- Whether you鈥檝e dismissed in-app messages, such as suggested app upgrade messages, warnings about network provider charges or TV Licence messages
- Downloaded programmes and the downloading and expiry state of those programmes
- Parental Guidance Lock PIN, secret question and answer
This above personal data听will be deleted if you uninstall the 大象传媒 iPlayer app. On Android and Amazon Fire devices, you can听also delete this data听in the general听Settings听on your device. Choose听Applications,听Application manager听辞谤听Installed Apps, scroll down to 大象传媒 iPlayer and tap听Clear data听辞谤听Clear cache听(this will also remove all your Downloads).
Push notification
If you choose to receive push notifications and in-app messages, the 大象传媒 will use selected data processors to process the personal data listed below on our behalf:听
- Device ID assigned to your device
- The name that you gave us when you registered your 大象传媒 account
- Activity data, such as programmes you watched and interacted with
- 大象传媒 user ID associated with your 大象传媒 account听
Push notifications and in-app messages include series availability, future releases, reminders and related content that may be of interest to you. You can stop receiving push notifications and in-app messages at any time by switching the app or 大象传媒 account setting to 鈥渙ff.鈥
Who is the Data Controller?
The 大象传媒 is the 鈥渄ata controller鈥 of the personal data about you. This means that the 大象传媒 decides what your personal data is used for, and the ways in which it is processed. For the avoidance of doubt, your personal data will be collected and processed solely for the purposes set out in this privacy notice. As the data controller, the 大象传媒 has the responsibility to comply, and to demonstrate compliance with, data protection law.
Lawful basis for processing your personal data
When you use the 大象传媒 iPlayer app we have a legitimate interest to process the personal data about you to authenticate your 大象传媒 Account, provide you with 大象传媒 content, access to the 大象传媒 iPlayer app, make a personalised experience as described above and improve your 大象传媒 iPlayer experience.听
We will also obtain your consent to听provide you with personalised emails, such as personalised newsletters. You can sign up to receiving personalised emails and newsletters by turning on the 鈥大象传媒 emails for you鈥 toggle in your account email preferences. 听You can switch off the toggle anytime to withdraw your consent.
Retaining your information
The 大象传媒 will retain the personal data you give us as part of your 大象传媒 account for as long as you have an account with us.听
Your activity data collected whilst using our products and services will be kept and deleted in accordance with the 大象传媒鈥檚 retention policies.听
Your personal data are stored in the European Economic Area (EEA), US and Israel. If your data is processed outside the UK and the EEA, the 大象传媒 will ensure that it is protected to the same standards as if it were being processed within the UK and EEA.
If you are accessing 大象传媒 iPlayer through an app, you can delete all 大象传媒 iPlayer app data stored on your device by deleting the app.听
If you delete your 大象传媒 account, your personal data, such as email address, postal code, year or date of birth will be permanently deleted. Any data about how you've used 大象传媒 services will be anonymised, and we will no longer be able to identify you from that data.
Sharing your information
When we transfer some limited personal data outside of the European Economic Area (EEA), we make sure that our contracts include safeguards for the transfer of your personal data outside the EEA. The selected data processors listed in this privacy notice have entered an appropriate contract, which ensures they only use your personal data on behalf of the 大象传媒 and not independently of the 大象传媒.听
Your rights and more information
You have rights under data protection law:
- You can request a copy of the personal data the 大象传媒 stores about you.
- You have the right to request that we rectify any inaccurate or incomplete personal data that we hold about you.
- You have the right to ask for the personal data we collect about you to be deleted, however there are limitations and exceptions to this right which may entitle the 大象传媒 to refuse your request.听
- In certain circumstances you have the right to restrict the processing of your personal data, or to object to the processing of your personal data.听
- You have the right to ask that we transfer the personal data to you or to another organisation, in certain circumstances.
You can contact our Data Protection Officer if you have questions or you wish to find out more details about your rights, please visit the 大象传媒鈥檚 Privacy and Cookies Policy at . Please note that the description of the personal data collected and how it is used set out in this notice applies to the exclusion of anything to the contrary set out in the 大象传媒鈥檚 Privacy and Cookies Policy. 听 听听
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If you have a concern about the way the 大象传媒 has handled your personal data, you can raise your concern with the supervisory authority in the UK, the Information Commissioner鈥檚 Office (ICO) .
Updating this privacy notice
We will revise the privacy notice if there are significant changes to how we use your personal data. The date of the most recent revisions will appear on this page. 听听
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