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Property factors are rarely people's favourite professionals, but 800,000 Scottish households rely on them to manage their homes. Earlier this year the industry was heavily criticised by an Office of Fair Trading investigation, which found that one in five people were not satisfied with the level of service they received.

Now, a 大象传媒 Scotland investigation into one such company has revealed allegations of clients being bullied into paying excessive penalty charges, running to thousands of pounds.

Graham Stewart takes your calls, texts and emails.