The Cash Cow of the Company Has Stopped Giving Milk
Series following staff at a call centre in Swansea. The centre's most lucrative contract is ending and it's down to Nev to find a replacement or take some tough decisions.
There are now over a million people working in call centres, with an average age of just 26. They are the factories of our time, but at the third largest call centre in Swansea the only things being made are the cold calls we dread. This series follows the ups and downs, the inbounds and outbounds of call centre CEO Nev Wilshire and his staff of extraordinary characters. Nev believes only 'happy people sell' and has developed a unique approach to managing his young workforce - keeping them smiling and the sales rolling in.
The centre's most lucrative contract is ending and it's down to Nev to find a replacement or take some tough decisions. He tries to convince the centre's army of smokers to kick the habit. Muscle man Corey is convinced that in Swansea it's more important for boys to look good than girls.
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Clips
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Electric fags Rachel
Duration: 02:23
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Mr Motivator
Duration: 02:54
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Overtime
Duration: 01:52
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Nev inspects the ladies toilets
Duration: 02:30
Credits
| Role | Contributor |
|---|---|
| Series Producer | Jon Connerty |
| Executive Producer | Tim Green |
Broadcasts
- Tue 25 Jun 2013 21:00
- Wed 26 Jun 2013 00:30
- Wed 26 Jun 2013 03:00
- Thu 27 Jun 2013 02:10
- Thu 27 Jun 2013 20:00
- Sat 29 Jun 2013 02:35
- Mon 1 Jul 2013 01:45
- Wed 17 Jul 2013 01:30
Wed 28 Aug 2013 22:35- Tue 10 Dec 2013 02:00
Meet the staff from Series 1
Find out more about the people who work at the call centre.
TV blog: My initiation
"His eccentric ways even extended to the production crew"
Meet the staff
Find out more about the people who work at the call centre.
Jen Long's work experience
大象传媒 Three's continuity announcer is looking for a new career. Can Nev help?