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Get Back on the Horse and Ride

The Call Centre Series 1
Episode 5 of 5

Series following staff at a call centre in Swansea. At home Jonny and Gemma are brother and sister, but at the centre he's her manager - and she's failing to perform.

There are now over a million people working in call centres, with an average age of just 26. They are the factories of our time, but at the third largest call centre in Swansea the only things being made are the cold calls we dread. This series follows the ups and downs, the inbounds and outbounds of call centre CEO Nev Wilshire and his staff of extraordinary characters. Nev believes only 'happy people sell' and has developed a unique approach to managing his young workforce - keeping them smiling and the sales rolling in.

Nev hits the road to find a replacement contract for the call centre. At home Jonny and Gemma are brother and sister, but at the centre he's her manager - and she's failing to perform. Sales manager Twe gets results by using the management technique of comedy.

1 hour

Last on

Wed 4 Sep 2013 23:20
大象传媒 One Northern Ireland & Northern Ireland HD only

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Credits

Series Producer Jon Connerty
Executive Producer Tim Green
Executive Producer Aysha Rafaele
Narrator Kimberley Nixon
Participant Nev Wilshire

Broadcasts

Meet the staff from Series 1

Find out more about the people who work at the call centre.

TV blog: My initiation

"His eccentric ways even extended to the production crew"

Meet the staff

Find out more about the people who work at the call centre.

Jen Long's work experience

大象传媒 Three's continuity announcer is looking for a new career. Can Nev help?