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Almost 4 million smart meters in the UK are faulty, sending inaccurate bills. Consumer expert Lisa Webb from Which? explains how wildly inflated estimates or under calculated payments both snowball customers into debt, and what you can do if you think your smart meter is playing up.

To watch this with subtitles, go to ´óÏó´«Ã½ iPlayer and search for Morning Live from 09/04/24.