How 大象传媒 Reception Advice service is run
We are here to help you听solve any reception problems you may have with the 大象传媒's听 television and radio services in the UK. This听website听has a number of tools and guides to help you identify and听solve your problem.
We also work closely with other organisations, such as and ,听to look for trends and wider reception problems such as equipment-specific issues.
This is an advice and guidance service and we are unable to undertake site visits. If you are can't solve your problem with听the advice given, you may need to use a professional installer.
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Our Services
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Our diagnostic tool will take you on a step-by-step journey looking for current faults听and offer appropriate guidance as required. It incorporates both the Transmitter Checker tool and current Works & Warnings. If, after following the advice given, you still have reception problems, you will need to answer some听questions. The answers, along with all the information in the journey, will be collated and sent to our Reception Advice team to see whether听there is any additional advice our experts can give.
Your answers may indicate the problem is due to interfering signals rather that a reception problem. If so, you will be given the option to have your information sent to the Radio and Television Investigation Service (RTIS).听The RTIS is managed and operated by the 大象传媒 and has a different remit from the Reception Advice service. RTIS deals听with both 大象传媒 and commercial domestic TV and radio services. For more information visit the听
We will inform you of any known听or forthcoming problems, or engineering works that may affect viewers and listeners.
This tool is to check whether your transmitter听has a fault or is undergoing听maintenance.
From experience, most reception problems are caused by equipment within the householder's own home.听 Our guides will help you with your own investigations.
Common Complaint Questions (FAQ'S)
We have pulled together the most common questions we have received over the years, to help you solve听your problem quickly.
