Help fixing problems with 大象传媒 Sounds on your internet radio

Before following any of the steps below, search the听known issues and our general FAQs听to check whether you are experiencing a known problem.


You can only access live 大象传媒 programmes and podcasts on your internet radio. On-demand programmes are not available.听However, if you're having problems playing live streams or podcasts on your internet radio device, try the following steps:

  1. Restart the device.
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  2. Position the device closer to your WiFi router for a stronger signal, or try changing the channel your WiFi router transmits on. This page听has guidance on how to do this: . (The 大象传媒 is not responsible for the content of external sites.)
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  3. Check with your manufacturer whether a software update is available for your internet radio device.
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We make every attempt to provide manufacturers with information that allows them to offer 大象传媒 Radio services to their customers. Support for these devices is the听responsibility of the manufacturer, as they control what content is offered on the device and how to access it.听If you鈥檙e not able to resolve the problem yourself, you鈥檒l need to contact your manufacturer鈥檚 support team.

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