大象传媒

Getting paid

Suppliers have various options for invoicing, payments, and ways to get help

Electronic invoicing

The 大象传媒's preferred method is Electronic invoicing.

Submitting invoices by email or post

A scanned image of all invoices is created, so it is important that the invoice is of good quality and easy to read. We recommend that the invoice is on white A4 paper, clearly printed in black, and that highlighters have not been used. If you are emailing an invoice it must be in PDF format.

To avoid delay in payment it is important that the invoice is legally compliant and that it includes a valid purchase order number, PO line item number (if applicable) and the details (name and telephone number) of your 大象传媒 contact. Non-compliant invoices will be sent back to the supplier which may lead to a delay in payment.

The following information must be provided on each invoice:

  • Addressed to the 大象传媒, British Broadcasting Corporation or relevant 大象传媒 subsidiary. Department or programme title on its own is not sufficient
  • Supplier's name and address
  • The word 'invoice' (or if a credit, the words 'credit note')
  • Invoice number
  • Invoice date
  • Value and currency
  • Description of goods and services supplied
  • 大象传媒 purchase order number and PO line item number (if applicable)
  • Contact details of 大象传媒 representative
  • Any unique reference number or information requested by the 大象传媒 representative

If VAT is applied, the invoice should be split between the net value of goods and services, the rate and amount of VAT, and the total value of the invoice. A valid and current VAT number must also be displayed.

Please note that any invoice which does not comply will be returned to the supplier for resubmission with the correct information.

Where to send invoices

You can send us an invoice using these details (updated 1 July 2024):

  • Email address for PDF invoices

  • Postal address for paper invoices (by exception only)

    大象传媒 Accounts Payable

    PO Box 7888

    BILSTON

    WV1 9RU

Payment terms

In accordance with our Terms of Trade, the 大象传媒 will pay its suppliers such sums as are due by the end of the month following the month in which the 大象传媒 has determined the invoice to be valid and undisputed. Where specific contract clauses are agreed which vary the terms of payment, these will take precedence.

Our Terms of Trade also include provision for late payment in accordance with the November 1998 Act of Parliament. The 大象传媒 reserves the right to withhold payment where the goods or services have not been provided in accordance with the contract.

We expect our suppliers to pay any sums due to sub-contractors promptly and within a period not exceeding that set out above.

Avoiding delay in payment

In order to avoid possible delays in payment it is essential that the invoice is in line with the purchase order received from the 大象传媒 and the goods and services received. Where these do not match, the invoice will require investigation.

Please be aware of the following when submitting an invoice:

  • The invoice must be compliant (see the submitting an invoice section above)
  • The invoice must reflect the quantity and price as per the purchase order. Any increase in price or quantity must be pre-agreed with the originator of the order before providing the additional goods or services and an amended purchase order will be provided if agreed
  • If the supplier's name and/or address on the invoice is different to that stated on the purchase order the change in details must be confirmed before the invoice can be processed. This can be done by sending a letter on headed paper to 大象传媒 Accounts Payable (address as per the purchase order) or you can send a pdf of the letter by email.

Method of payment

Payments are made by TCS, the 大象传媒's provider of financial transaction processing services. Over 95% of invoices are paid via BACS and we expect new suppliers to be paid by BACS.

Payment queries

You can get in touch using these contacts (updated 1 July 2024): 

  • Email address for queries

  • Phone number for queries (UK)

    0800 0581 870 (09:00-18:00 Monday to Friday)

  • Phone number for queries (International)

    +44 (0)203 9597 352 (09:00-18:00, UK, Monday to Friday)

  • Contacts for accounts payable

    Contact details for sending invoices and resolving payment queries changed in July 2024
  • Receiving orders

    What a supplier should expect to receive when an order is placed and how to check a purchase order is valid
  • Getting paid

    Log in or sign up to invoice online, check payments, or amend details

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