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Institutional

Last updated: 12 june, 2009 - 11:23 GMT

Many audiences, one mindset

BBc Global News has a combined weekly audience of 238 million

´óÏó´«Ã½ Global News unites the strengths of all its international services, publicly-funded and commercial, to ensure expert, quality news and information for all audiences across all media.

By March 2009 ´óÏó´«Ã½ World Service, as part of ´óÏó´«Ã½ Global News, was the major contributor to the division's highest-ever combined weekly audience of 238 million across all media platforms.

comprises ´óÏó´«Ã½ World Service, ´óÏó´«Ã½ World News and the international facing online offer, as well as and the the , and this year ´óÏó´«Ã½ World Service worked more closely than ever with the other areas, especially editorial and programme commissioning.

There is a group of people out there who want that little bit more. Who want a voice that challenges. They are the people who come to the ´óÏó´«Ã½.

Sanjay Nazerali, Controller, Marketing, Communications & Audiences

Programme-makers also relied extensively on ´óÏó´«Ã½ Monitoring's open-source media monitoring services, and played a key role in delivering many initiatives from the international development charity, the ´óÏó´«Ã½ World Service Trust.

With converging technology in highly competitive global markets, ´óÏó´«Ã½ Global News made it a priority to ensure that all international audiences can count on getting the same editorial values, perspectives and quality from every ´óÏó´«Ã½ service, in every language and on every platform.

´óÏó´«Ã½ World Service provides the template. "We have to ensure that all our services on all platforms are consistent to the brand, the values and journalistic standards that we espouse, and those are driven by the traditional ´óÏó´«Ã½ World Service values," says Richard Sambrook, Director, ´óÏó´«Ã½ Global News.

"So wherever you are, if you are watching ´óÏó´«Ã½ World News in a hotel room and then listening to ´óÏó´«Ã½ World Service on the radio or going online you get a consistent message from the ´óÏó´«Ã½."

´óÏó´«Ã½ World News presenter Lyse Doucet

´óÏó´«Ã½ World News changed its name and brought a bright, new modern look to its branding and on-screen appearance. Award-winning ´óÏó´«Ã½ World Service presenter Lyse Doucet also reports for BBc World News.

A new editorial structure meant significant progress was made in developing a shared editorial and commissioning agenda that complements ´óÏó´«Ã½ World Service activities.

"Specials and seasons covering big events such as the US Presidential election and the global financial crisis are now conceived and managed across languages and platforms," says Jim Egan, Controller of Strategy & Business Development.

"In the marketplace we are doing more complementary ´óÏó´«Ã½ Global News deals, such as joint carriage agreements for ´óÏó´«Ã½ Arabic television and ´óÏó´«Ã½ World News television."

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Multilingual commissioning

First year of ´óÏó´«Ã½.com

It was the first full year of the ´óÏó´«Ã½'s international commercial online site, bbc.com. Early success was demonstrated when global traffic rose by 90% on the day Barack Obama was announced as the new US president.

In September 2008, the international mobile news site was relaunched as bbc.com/news, tailored for users outside the UK. International traffic on ´óÏó´«Ã½ mobile news sites increased by 80% to over 14 million page impressions, with all mobile sites (international- and UK-facing news, sport, Spanish, Arabic and Russian) now achieving a combined total of over 60 million page impressions a month.

The launch of television immediately offered opportunities for multilingual commissioning.

One example is the Persian programme on digital technology, , the producer of which works with the sister programme on ´óÏó´«Ã½ World News television.

The four-part series Taste of Iran, exploring the nation's culinary history and tradition, was commissioned jointly in English and Persian and screened on both channels.

To promote coverage of the US Presidential election, radio, television and online services ran a joint marketing campaign, ‘The vote that affects your world'.

A large-scale research project of 7,000 respondents in seven countries, ranging from rich business people in the United States to relatively poor students in Ghana, demonstrated the attitudes among ´óÏó´«Ã½ consumers were highly consistent.

"You could sum up the findings of the research as ‘many audiences, one mindset'," says Sanjay Nazerali, Controller, Marketing, Communications & Audiences. "There is a group of people out there who want that little bit more. Who want a voice that challenges. They are the people who come to the ´óÏó´«Ã½."

The research confirmed the need to tailor mobile and online services for international audiences.

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Working with ´óÏó´«Ã½ World News

We have to ensure that all our services on all platforms are consistent to the brand, the values and journalistic standards that we espouse, and those are driven by the traditional ´óÏó´«Ã½ World Service values.

Richard Sambrook, Director, ´óÏó´«Ã½ Global News

The international news and television channel, formerly known as ´óÏó´«Ã½ World, was relaunched for a multi-platform world as ´óÏó´«Ã½ World News.

In March 2009 the television audience was 74 million viewers in over 200 countries, making it the ´óÏó´«Ã½'s most watched television channel.

Editorial teams across radio and television are working together to create multimedia versions of programmes, including the new business discussion show , which is available to radio, television and online audiences.

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´óÏó´«Ã½ Monitoring modernises

´óÏó´«Ã½ Monitoring entered a new era with the opening of the new Operations Room at its UK headquarters in Caversham. All UK-based operational and customer teams can now work side by side for the first time, and link more effectively with international staff and contractors.

Collaborative working came to the fore in coverage of major events including the Mumbai attacks and the conflicts in Georgia and Gaza. The recent expansion of overseas operations proved highly effective, giving closer access to key sources.

The year also saw the start of multi-million-pound investment to replace the entire technology infrastructure in the UK and internationally. The Technology Refresh programme will replace obsolete equipment and scale up processing and delivery of rich media content.

"This is a pivotal moment in equipping ´óÏó´«Ã½ Monitoring for the 21st century," says Director, Chris Westcott. "We are making the right investments so we can continue to deliver fantastic insights into world events and big world themes for decades in the future".

´óÏó´«Ã½ World Service Trust pioneers multimedia projects

The ´óÏó´«Ã½'s , which uses the creative power of the media to promote human rights and reduce poverty, increased the range of its innovative multimedia projects.

Mobile phones play a key part in a major campaign to ‘open a window' to learning English in Bangladesh.

Aimed at improving access to the global economy, the £15m initiative is pioneering mobile content and applications in a country where the number of mobile phone users has grown dramatically and it is now more than 37 million.

The ´óÏó´«Ã½ World Service Trust and are working with the Bangladeshi government and an international consortium on the nine-year project.

In the Middle East, a new project aims to give a voice to vulnerable, marginalised and disenfranchised groups in the Arabic-speaking world.

It is working with online social networking communities, developing a prime-time television series and introducing young radio programme makers to the latest ideas in interactive programmes.

In Africa, a new five-year project is supporting public service broadcasting in Angola, Sierra Leone and Tanzania.

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