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Speaker 1: There you go. I think that's the lot.

Speaker 2: OK. Let me just check the invoice.

Speaker 1: Do you want all this up there?

Speaker 2: Yes, please.

OK. I don't see any tomatoes.

Speaker 1: The van's empty.

Speaker 2: Yeah, there should be a box of tomatoes and there should be at least three punnets of strawberries, which I can't see.

Speaker 1: That's the lot on the van, I'm afraid.

You're my last delivery today, so there's no more.

Speaker 2: OK. Ricky!

Speaker 3: Yeah, what's up?

Speaker 2: We've got a few things missing…

Speaker 3: You alright?

Speaker 1: Hello, mate.

Speaker 2: …on this invoice.

Speaker 3: Right, what's missing?

Speaker 2: You've got a case of tomatoes which we haven't got, and there should be three punnets of strawberries.

Speaker 3: Alright. Have you checked the van, mate?

Speaker 1: The van's empty, mate.

You're my last one today. I'm back to the yard now.

Speaker 3: We've got an important function on today.

Is it possible to get some to me, like, today?

Speaker 1: Yeah, I'm going back there now,

Speaker 3: Alright then.

Speaker 1: I'll get them to give you a bell.

Speaker 3: Let's double-check before he goes, one more time, yeah?

Speaker 2: Yep.

Speaker 3: Have we got everything else?

The lychees? The green olives? We've got the Stilton.

Right, so when you go back, mate, can you tell them we want six kilos of tomatoes and three punnets of strawberries?

Speaker 1: Right. Mind how you go.

Speaker 3: Cheers. See you later, yeah?

Speaker 3: (TO AUDIENCE) You need to be able to read the invoices and understand, for example, you know, numbers, quantities, and even what's actually on the invoice itself.

You have to compare it. The delivery driver doesn't go until I sign this invoice, because once it's signed, then that's me saying I've got everything.

Speaker: Hi, this is Ricky calling from Abbey Manor College.

Just basically calling about the delivery that came in today. There was an issue with it.

Um, yeah, yeah, most of it came in, it's just that we were expecting six kilos of tomatoes and three punnets of strawberries to come in.

This is the second time it's happened, and we really badly need this, you know, for a function today.

So what I'm going to do is send an email regarding this issue and hopefully resolve it with the director there.

Yeah, yeah, no, that's fine, that's fine.

Make sure you get those deliveries to us as well as soon as possible.

Thank you very much for your time, OK, thanks a lot. Bye.

(TO AUDIENCE) You've got to really keep an eye on these guys.

Speaker: This is a professional complaint, or email, in this case.

I would first write a quick email, but normally when you write it, it shows your frustrations.

You start writing it as how you want to speak to him, with anger.

'Dear Mr Patel,

The delivery this morning had lots missing. It's happened before, I'm so fed up with your service!

'What are you going to about it?'

Then what happens is then I kind of refine it.

Firm, but not kind of like rude about it, because otherwise it just doesn't get you anywhere.

'Dear Mr Patel, I am writing to complain about the delivery this morning.

'There were two missing items: six kilos of tomatoes, three punnets of strawberries.

I would like to know why this has happened and how it can be resolved.'

If it came out there's bad grammar or punctuation or spelling in it, I don't think people would take it seriously.

'Contact me ASAP otherwise we will stop using you're services.'

That's not right, 'your' services. No. This is better.

'I look forward to your response as soon as possible.

'Kind regards, Ricky Tsang'

Having good communication is a key aspect of building up relationships between each other.

Good grammar, good spelling, good punctuation everything like that is vital.