If you need troubleshooting advice for online, TV and radio services, try one of the FAQ sites below for handy guides. Webforms are available on all Help sites if you need to ask a question.
- Need help with听your 大象传媒 account?听Visit the Using the 大象传媒 website.
- Need help with听大象传媒 iPlayer? Visit听the 大象传媒 iPlayer Help Site.
- Need听help with 大象传媒 Sounds? Visit the 大象传媒 Sounds Help Site.
- Need Help with your TV or Radio reception or using Red Button? Visit the Reception Advice Help Site
Errors on 大象传媒 News website
- Spotted an error or fault on the 大象传媒 News听website? Get in touch via the听大象传媒 News听technical error report form.听
Other 大象传媒 websites
For all other 大象传媒 websites not listed above, use our听fault report form听to report a technical fault or other error.听You will need to provide the URL (website address) of the page you were visiting when you found the fault or mistake.
When you supply personal details we and our service providers will use the information you give us to respond to your query or comments, to improve our services and for statistical analysis. Your information will not be passed on to any third party.
Our global information security team is working hard to protect the 大象传媒's information assets, services and products and the confidentiality of audience information. But we're always willing to accept more help and so if you believe you've found a vulnerability on our website, please share it with us using our听fault report form. We will endeavour to respond to your notification as quickly as possible and would like the opportunity to say thank you - so we ask that you please do not share your findings with others until we have had a chance to investigate and report back to you.
For full details of what we do with the personal information we collect about you, please see our听.听