Can you help me with problems on my 大象传媒 account?

If you need help or support with signing up for听a 大象传媒 account to use 大象传媒 iPlayer or 大象传媒 Sounds and much more visit听. Below we have added some of our most asked questions, but if听you need to ask a question, click on the Get More Help button on this page and choose the option 'Get help with 大象传媒 iPlayer, 大象传媒 Sounds or 大象传媒 account'.

Troubleshooting FAQs

  • If you need help听creating or听registering your 大象传媒 account, check the Help registering page on the Using the 大象传媒 website.
  • If you are having problems signing in visit the听Help signing听in page听on the Using the 大象传媒 website.
  • If you have forgotten your password听see听听for听information on what to do.
  • If you need to change your email address see听听

For other more听general help with听your 大象传媒 account, visit the Creating & Using Your Account pages on the Using the 大象传媒 website.

Signing in to 大象传媒 Account on your devices