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The operations department is responsible for making the product or providing the service. It is their responsibility to ensure that the product or service is of the required quality to satisfy the customer.

The main functional activities carried out by the operations department are:

• production of goods or services
• buyingraw materials
• control of quality

Production of goods or services

This involves managing stock, choosing the most suitable production method and distributing finished goods to customers or retailers.

Buying raw materials

The operations department will choose suppliers that provide the most cost effective and high quality materials.

Control of quality

The operations department selects the best quality methods to ensure a product or service is of an acceptable standard.