Quality
Maintaining quality is vital if a business is to retain customers
Quality is one way of ensuring businesses attract and retain happy and loyal customers and build up an excellent reputation.
A business that gets a reputation for poor quality will lose market share quickly and will cause customers to be put off buying again from that company.
There are a number of methods that business can use to help ensure quality:
- high quality The basic materials that are used to produce a good.
- Checking goods and services to ensure they meet the required standard.
- Inspecting products at the end of production to ensure they meet the required quality standard.
- The philosophy that all employees are responsible for the quality of a business鈥檚 products.
- a method of quality management which involves finding, replicating and improving the best practice in your industry.
- A small group of people come together on a regular basis, to discuss how quality can be improved within an organisation.
- A method used to measure quality of service or to gather specific information about products and services.